Safety Associate

Block by Block • Grand Rapids, MI

5d

About The Position

At Block by Block, we employ friendly Ambassadors to make public spaces better, which includes making them friendlier, safer, and cleaner. With nearly 3,000 employees nationwide, Block by Block is large enough to provide lots of opportunities, but small enough to have your work noticed. Our Mission Statement is as follows: "With pride, we make public spaces friendly and vibrant for the communities we serve." Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an ambassador. Block by Block is looking for the friendliest people who enjoy working in the security industry or related fields. If you love interacting with people in your current environment, but are looking for more variety in your assignments, this might be the job for you! Safety Ambassadors are often like the local guardians for good in the places we serve because they: Maximize visibility in the public right of way to continually greet and find ways to interact with nearly everyone they come into contact with to offer a greeting and friendly conversation. These interactions create awareness of our program and your role, which makes people feel more confident in their safety. Conduct merchant visits to share event or security-related information. Proactively and compassionately engage in socially unacceptable behaviors, such as panhandling, sleeping in a doorway, or someone acting erratically, to discourage and redirect those behaviors. Help the public see that the space we serve is safe, leading to more return visits and sharing positive experiences. Professionally represent not only us, but our customers, and they realize we're highly visible and operate in one of our cities' most important fish bowls. Take ownership of every person's experience in the public space, whether it's a visitor, resident, worker, or member of the street population. Take action when something out of the ordinary happens, which may require escalation to police, fire, EMS, or social service outreach professionals. As a Safety Ambassador, no two days are ever the same, but a typical day will likely include the following responsibilities: Be Visible, and Be Really Friendly: Our job is to be a visible presence and create continual friendly interactions with the people in the public space we serve, and to be a reassuring, helpful presence. Keep Moving to Serve as a Deterrent: You'll move through your assigned zone on foot, bike, or vehicle, maintaining a visible presence to deter unwanted activity and socially unacceptable behaviors. Of course, this means plenty of walking and standing. Proactively Address Issues Courteously: We want you to use the training you'll be provided to interact with socially unacceptable behaviors, such as panhandling and disruptive behaviors, in a respectful way. Ongoing Reporting: Be comfortable using our simple smartphone app to report normal activities and incidents. If you're a proactive, community-driven individual and like working in a team environment, apply today for this fantastic role to help become part of our thriving public space! Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• You already have your state-issued security licensure, where required
• You love going home every day with the sense of accomplishment that you made your city or someone else's day better.
• You have prior experience in private security, customer service, or other forms of public service, or you want to start your career in these fields.
• You like being active. (Who doesn't like paid exercise!)
• You are looking for a fantastic, second career opportunity (a.k.a. We love retirees!)
• Must have the physical capacity to ride a bike or traverse continuously during an eight-hour shift, with normal breaks (two fifteen-minute, and one thirty-minute meal break).
• Must be able to work outdoors in all conditions with the provided inclement weather gear.
• Must be able to speak, read, and write the English language in order to create basic reports.

Nice To Haves

• Customer service + Hospitality
• Safety/Security background
• Ability to work outdoors in ALL weather conditions
• Valid Driver's License

Responsibilities

• Maximize visibility in the public right of way to continually greet and find ways to interact with nearly everyone they come into contact with to offer a greeting and friendly conversation.
• Conduct merchant visits to share event or security-related information.
• Proactively and compassionately engage in socially unacceptable behaviors, such as panhandling, sleeping in a doorway, or someone acting erratically, to discourage and redirect those behaviors.
• Help the public see that the space we serve is safe, leading to more return visits and sharing positive experiences.
• Professionally represent not only us, but our customers
• Take ownership of every person's experience in the public space, whether it's a visitor, resident, worker, or member of the street population.
• Take action when something out of the ordinary happens, which may require escalation to police, fire, EMS, or social service outreach professionals.
• Be Visible, and Be Really Friendly: Our job is to be a visible presence and create continual friendly interactions with the people in the public space we serve, and to be a reassuring, helpful presence.
• Keep Moving to Serve as a Deterrent: You'll move through your assigned zone on foot, bike, or vehicle, maintaining a visible presence to deter unwanted activity and socially unacceptable behaviors. Of course, this means plenty of walking and standing.
• Proactively Address Issues Courteously: We want you to use the training you'll be provided to interact with socially unacceptable behaviors, such as panhandling and disruptive behaviors, in a respectful way.
• Ongoing Reporting: Be comfortable using our simple smartphone app to report normal activities and incidents.

Benefits

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Other: 401K Retirement Savings Plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed