Safety and Security Officer

Mercantile Bank•Grand Rapids, MI

About The Position

Join Mercantile Bank as a Full-Time Safety and Security Officer and be an integral part of our commitment to providing a secure environment for our customers and employees. You will play a vital role in maintaining safety protocols and ensuring a welcoming atmosphere. Your problem-solving skills will be put to the test as you respond to challenges in real time, promoting a culture of excellence and integrity. Collaborate with a talented team that values inclusivity and innovation, bringing fresh ideas to enhance our security measures. This position offers the opportunity to contribute to a high-performance environment while making a tangible difference in the community. Embrace the chance to elevate your career in a fun and flexible work culture where your contributions genuinely matter. As a Safety & Security Officer at Mercantile Bank, you will lead and manage critical safety and security operations that protect our team members, clients, and assets across all our facilities and remote locations. Your enterprise leadership will help develop and maintain a comprehensive physical security strategy that aligns with our mission and regulatory expectations. You will oversee internal security staff and external vendors, ensuring effective collaboration with departments such as IT, HR, and Operations. Key responsibilities include conducting risk assessments, managing the safety and security budget, and implementing advanced technologies to enhance our systems. Furthermore, you'll coordinate emergency preparedness and crisis management initiatives, providing essential training and awareness campaigns that foster a culture of accountability and preparedness. This dynamic role is vital for nurturing a secure environment and advancing a proactive approach to workplace safety within the bank.

Requirements

10+ years of progressive physical security/safety leadership (preferably in banking or financial services with multi-site responsibility)
Demonstrated experience with access control alarms, video platforms, and guard force management
Strong leadership, vendor management, and project management skills
Proven ability to lead during incidents and to coordinate with public safety agencies
Efficient and effective communication skills (verbal and written)
High attention to detail and organization skills
Prioritize tasks and delegate them when appropriate
Function well in a fast-paced and at times stressful environment
Ability to make decisions considering all stakeholders

Nice To Haves

Advanced degree or relevant certifications (CPP, PSP, CBCP, CHPA or equivalent)
Experience integrating physical security with business continuity and crisis communications
Familiarity with FFIEC guidance, OSHA requirements and state banking safety expectations

Responsibilities

Provide enterprise leadership and hands-on management of the Bank's physical security, workplace safety, and emergency preparedness programs.
Oversees safety and security operations for all Bank facilities and remote locations statewide/regionwide
Manages internal security staff and vendors (guard services, access control, alarm, and video providers)
Partners closely with Facilities, IT, HR, Operations, and Risk
Conducting risk assessments
Managing the safety and security budget
Implementing advanced technologies to enhance our systems
Coordinate emergency preparedness and crisis management initiatives
Providing essential training and awareness campaigns