Safety and Engagement Specialist (Thursday - Monday, 3pm - 11:30pm)

The People Concern • Santa Monica, CA

129d

About The Position

As a Safety and Engagement Specialist, you will play a key role in our mission to provide compassionate, restorative care to individuals facing homelessness, mental health challenges, and substance addiction. You will be the first point of contact for clients, fostering a welcoming environment that supports their progress. Using evidence-based approaches like harm reduction, housing-first, and trauma-informed care, you'll engage with clients, ensure adherence to program guidelines, and maintain a safe, well-kept facility. Your responsibilities will include conducting regular site walk-throughs, implementing crisis interventions when needed, keeping accurate documentation, and collaborating with our team to deliver holistic care.

Requirements

• High School Diploma or GED or Equivalent
• Minimum of one (1) year experience in a responsible security/customer service position
• Comfortable, able, and willing to drive the agency van
• Current, valid California Driver's License with an acceptable driving record, necessary to drive agency van
• Demonstrate effective customer service skills by being able to handle difficult situations and act professionally regardless of circumstances
• Able to lift to 50 lbs. to move items as needed
• Familiarity with non-violent crisis intervention
• Familiarity with Harm Reduction and Trauma Informed Care Practices
• Able to self-motivate and to appropriately organize and motivate others
• Able to multitask: handling multiple tasks and high volume client request
• Demonstrated knowledge of issues faced by population served (homelessness, mental illness, substance abuse, medical issues, domestic violence, etc.)
• Able to work in a high tolerance Harm Reduction model with members who have multiple barriers
• Experience working in a community-based setting and as part of a team
• Computer literate; able to use computerized database system for information management
• Ability to work as a team member

Responsibilities

• Provide excellent customer service by engaging and welcoming all participants and guests.
• Collaborate with management and staff in maintaining order and smooth flow of services throughout the day.
• Provide Crisis Intervention using Non-violent Crisis Intervention techniques to disruptive participants.
• Conduct perimeter and facility walkthroughs.
• Provide and promote resources to participants that are available in the community and surrounding areas as well as directions and transportation assistance as needed.
• Oversee NARCAN and Fentanyl testing strips inventory, reporting and training.
• In collaboration with the Program Manager, oversee and update the permanent termination roster.
• Document all incidents including those involving SMPD, fire department and paramedics and submit incident reports.
• Assist with the daily operation of the facility as needed, including general cleaning duties.
• Communicate with the supervisor daily to report all issues, concerns, suggestions, and successes.
• Attend all staff meetings, safety team meetings, agency meetings, training and retreats as scheduled.
• Other duties as assigned.

Benefits

• Medical
• Vision
• Dental
• Life Insurance
• 403(b) Retirement plan
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED
• Number of Employees: 251-500 employees