Safety Ambassador

RelentlessBeats•Phoenix, AZ

1d•Onsite

About The Position

The Relentless Rangers are responsible for assisting with ensuring the safety and security of the attendees at Relentless Beats events. The ideal candidate should have excellent communication skills, problem-solving skills, and the ability to work in a fast-paced environment. Rangers are responsible for assisting with crowd control, monitoring crowd behavior, responding to any emergencies that may arise during the event, and ensuring that all customer service needs are met.

Requirements

Must be 21+
High school diploma or equivalent; additional education in crowd management, security, or related field preferred.
Strong communication skills, with the ability to motivate and be a part of the team.
Ability to remain calm under pressure and make quick decisions in high-stress situations
Ability to work long hours, including evenings and weekends, and to travel to different event locations.
Ability to stand for long hours-in many cases for the majority of a shift.
Must pass background checks and have a clean criminal record.
Excellent interpersonal skills.
Excellent written and verbal communication skills.
Willingness to work a flexible schedule including nights, weekends and occasional holidays.
Highly motivated to contribute to an atmosphere in which people work together with enthusiasm and efficacy to produce outstanding results.
Supervisory skills; ability to supervise and manage team members.
Lead by example and work collaboratively.
Ability to manage multiple projects simultaneously and prioritize effectively.
Strong problem-solving skills and ability to think creatively to find solutions

Responsibilities

Assess risks and potential hazards before and during events, and take appropriate measures to prevent incidents.
Communicate effectively with other staff members, event organizers, and local law enforcement to ensure the smooth operation of the event and manage any potential conflicts or issues.
Monitor crowd behavior and respond promptly to any potential issues or incidents, including crowd disturbances, medical emergencies, or other incidents that may occur.
Follow a zoned schedule to monitor attendees at events with an assigned partner
Provide direction or assistance to distressed individuals
Direct fans to medical when necessary and assist to the Ranger outpost for non immediate concerns
Be able to recognize signs of overdose, dehydration, illness and discomfort when observing large groups of people and escalate guests in distress to medical or other services timely
Maintain accurate records of incidents and other relevant information related to crowd management and safety.
Exercise protocol when approaching and assisting attendees in need.
Provide a judgment free zone in which attendees are able to decompress and return to the event
Be able to memorize venue layouts, site details, as well as staff and attendee guidelines including but not limited to: Free water station locations, Vendor locations and restrooms, Evacuation protocol and refuge locations in case of emergency
Provide exceptional customer service to event fans
Must be comfortable interacting and communicating with fans in a large crowd