SAE Supervisor, Premium Services (Volcano Bay)

Universal Orlando • Orlando, FL

6d

About The Position

Responsible for the development and supervision of the Premium Services staff as
well as the daily operation. Assists the department leads and team members in
achieving the revenue plan and delivering an exceptional guest experience.

Requirements

• High school degree or GED required.
• 1+ Year: in Park Operations Leadership required.

Nice To Haves

• Bachelor’s degree from a four-year college or university business management preferred but not required.

Responsibilities

• Responsible for the daily operation of Cabanas and Premium Seating, inclusive of Guest Service standards, Team Member satisfaction, cleanliness, facility upkeep, safety, and training.
• Manages the Premium Team Captain Team to ensure an efficient operation.
• Manages the daily labor/expense budgets and ensures appropriate staffing utilization and par staffing levels.  Adjust staffing levels to support sales needs and demand.  Provides direction to Team Captains to pro-actively manage scheduling opportunities and labor efficiencies.  Develops and coaches Team Captains and provides feedback on performance and growth.
• Manages hourly Team Members by communicating and enforcing performance expectations, company policies, and departmental operating standards.
• Addresses Team Member situations and collaborates with the Human Resources Team for guidance when necessary.  Participates in shift meetings and communicates pertinent information.
• Analyzes reports to monitor Express/Seating inventories. Identify trends and creates action plans to increase control of the Premium Product distribution, increase sales opportunities, and improves the overall guest
• Partners with various partners throughout Universal Orlando Resort, including, Food and Beverage, Event Management, VIP Management, Product Planning, Facilities, Wardrobe, etc. to ensure a seamless and elevated Guest Experience.  Identifies gaps in service and provides recovery and recommendations as necessary.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

Benefits

• Your talent, skills and experience will be rewarded with a competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees