SAE Coordinator, Costume Operations

Universal Orlando•Orlando, FL

About The Position

JOB SUMMARY: Provides leadership and administrative duties in support of Costume Department and management by upholding and reinforcing company and costuming specific policies and procedures; overseeing daily operation of costuming, providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Costume Operations. MAJOR RESPONSIBILITIES: Performs administrative responsibilities in support of Costume Operations and venue management which include; preparing weekly team member schedules, daily flash reports and overtime justifications, documenting team member recognition/performance improvement observations, venue supply inventory maintenance and ordering, maintaining company information and TSAT communication boards, EHS housekeeping inspections, EHS compliance tracking. This role also supports/attends fittings. Provides work direction to team members; communicates and reinforces company and venue specific expectations of behavior and performance standards; initiates team member feedback discussions for recognition and performance improvement, compiles written documentation of observed behaviors for Management. Observes and monitors shows/sets to ensure highest standards of show quality, guest satisfaction, and safety are being achieved; addresses and follows up on any observed show quality, guest, or safety issues utilizing the necessary departments and the manager on duty to expedite a resolution. Monitors the quality, cleanliness and facility maintenance standards to ensure the costumes are “Show Ready” for our guests at all times. Performs opening and/or closing duties for the venue(s) including: Checking on team members, conducting daily start-up meetings, handling all staffing issues resulting from team member’s calling out sick/personal, monitoring start-up/shut down procedures, communicating operational readiness or staffing/technical problems with partnering departments, adjusting staffing levels, grids and rotations to accommodate park attendance/business needs, and compiling daily FYI for distribution. Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. Performs other duties as assigned. SCOPE: Oversees the daily operation of an Entertainment venue(s); providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Entertainment venue(s).

Requirements

High school degree or GED is required. Technical school is preferred. Associate’s degree (AA) is preferred.
1-3 years’ experience within the entertainment or theme park industry preferred; or equivalent combination of education and experience.
Proficient in Microsoft Word, Excel and Outlook.

Responsibilities

Performs administrative responsibilities in support of Costume Operations and venue management which include; preparing weekly team member schedules, daily flash reports and overtime justifications, documenting team member recognition/performance improvement observations, venue supply inventory maintenance and ordering, maintaining company information and TSAT communication boards, EHS housekeeping inspections, EHS compliance tracking. This role also supports/attends fittings.
Provides work direction to team members; communicates and reinforces company and venue specific expectations of behavior and performance standards; initiates team member feedback discussions for recognition and performance improvement, compiles written documentation of observed behaviors for Management.
Observes and monitors shows/sets to ensure highest standards of show quality, guest satisfaction, and safety are being achieved; addresses and follows up on any observed show quality, guest, or safety issues utilizing the necessary departments and the manager on duty to expedite a resolution.
Monitors the quality, cleanliness and facility maintenance standards to ensure the costumes are “Show Ready” for our guests at all times.
Performs opening and/or closing duties for the venue(s) including: Checking on team members, conducting daily start-up meetings, handling all staffing issues resulting from team member’s calling out sick/personal, monitoring start-up/shut down procedures, communicating operational readiness or staffing/technical problems with partnering departments, adjusting staffing levels, grids and rotations to accommodate park attendance/business needs, and compiling daily FYI for distribution.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.