Saddle Shop-Retail Sales Associate

King Ranch • Kingsville, TX

74d

About The Position

In this role, you will assist customers in the selection of goods, ensuring that each customer receives professional service both in person and over the phone. You will be expected to be proficient in up-selling and cross-selling merchandise while providing a friendly, professional, and inviting environment that demonstrates a hospitality-based approach to retail. This includes greeting and acknowledging customers, engaging in meaningful conversations, and demonstrating solid product knowledge, including function and care. You will maintain an awareness of all merchandise promotions, sales, and advertisements, assist in floor moves, merchandising, display maintenance, and store housekeeping. Additionally, you will assist in processing and replenishing merchandise, participate in receiving and monitoring floor stock, and adhere to all company policies, procedures, and practices including signing, pricing, and loss prevention. You will accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers. Furthermore, you will communicate customer requests to management, promote and answer questions about the history of King Ranch to customers, transfer and stock materials for the store, and personalize selected leather goods.

Requirements

• Must be able to work a flexible schedule including weekends and holidays.
• Must have 1 year of retail or customer service experience.
• Ability to work in a fast-paced environment and pick up information quickly.
• Ability to effectively problem solve and resolve conflicts within a retail environment.
• Team player with a genuine interest and enthusiasm in the King Ranch brand, leather goods, the outdoors, craftsmanship, apparel, etc.
• Meticulous attention to detail in all aspects of work, from product handling to customer interactions.
• Excellent verbal and written communication skills including how to engage customers.
• Must have a high school diploma.

Nice To Haves

• Previous experience in luxury goods or in the outdoor industry is a plus.
• Technical background in platforms such as Shopify, NetSuite, and Oracle is a plus.

Responsibilities

• Assist customers in the selection of goods ensuring professional service in person and on the phone.
• Be proficient with up-selling and cross-selling merchandise.
• Provide a friendly, professional, and inviting environment for customers.
• Demonstrate solid product knowledge, including function and care.
• Maintain awareness of all merchandise promotions, sales, and advertisements.
• Assist in floor moves, merchandising, display maintenance, and store housekeeping.
• Assist in processing and replenishing merchandise.
• Participate in receiving and monitoring floor stock.
• Adhere to all Company policies, procedures, and practices including signing, pricing, and loss prevention.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Communicate customer requests to management.
• Promote and answer questions about the history of King Ranch to customers.
• Transfer and stock materials for the store.
• Stamp (personalize) selected leather goods.

What This Job Offers

• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED