Sabre (GDS) Travel Script/Workflow Specialist

AAA Mid-Atlantic•Cincinnati, OH

17h•Hybrid

About The Position

AAA Club Alliance is seeking a Sabre (GDS) Travel Script/Workflow Specialist to join their dynamic Corporate Travel Team. This position is responsible for optimizing, automating, and managing complex travel booking processes using the Sabre Global Distribution System (GDS). The incumbent would create scripting solutions (like Sabre Scriptwriter) to streamline repetitive tasks, improve accuracy, and enhance productivity for corporate travel agents or airline operations. AAA Club Alliance is a company known for its stellar brand, exceptional member service, a leader in the travel industry, and an award-winning work environment. The company represents nearly 7.4 million members in 13 states including Washington, D.C., and is dedicated to keeping its Associates fulfilled and helping them feel secure, offering a total rewards package designed to support well-being, growth, and work-life balance. They are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences.

Requirements

Bachelor’s degree in Business or related field; commensurate experience may be considered in lieu of degree.
5+ years experience in Corporate Travel.
Expert Sabre Knowledge: Deep knowledge of Sabre GDS formats and commands.
Automation/Scripting Skills: Experience with automation tools, scripting languages, or workflow software in a travel environment.
Analytical Abilities: High attention to detail for troubleshooting and identifying workflow inefficiencies.
Communication: Ability to collaborate with technical and non-technical teams, including agents and airlines.
Strong organizational and time management skills.
Effective written and oral communication skills to enable accurate completion of assignments and effective interactions with all levels of Associates.
Ability to work independently and respond to changing work priorities.

Responsibilities

Script Development & Optimization: Create, maintain, and update automated scripts and workflows within Sabre GDS to reduce manual input.
Workflow Analysis: Analyze current travel booking workflows and troubleshoot reservation, ticketing, or itinerary issues.
Process Improvement: Identify bottlenecks in the reservation process and implement, test, and document new automation tools.
Technical Support & Collaboration: Collaborate with IT, travel agents, and suppliers to ensure smooth implementation of new technology and resolve complex booking scenarios.
Quality Assurance: Ensure all automated processes and bookings comply with travel policies, regulatory standards, and fare rules.
Other duties as assigned.

Benefits

Bonus program
Full benefits consisting of Medical, Dental, Vision, Prescription, Health Savings Accounts
401k with company match
Short Term/Long Term Disability
Life Insurance/Dependent Life Insurance
Personal Accident Insurance
Health Advocate
Employee discounts
AAA Premier membership
Competitive annual salary
Annual Bonus
Annual Merit Increase Eligibility
Hybrid schedule (3 days on-site weekly) depending on location or possible work from home with prior approval.
Comprehensive health benefits package
Nearly 4 weeks of paid time off accrued during your first year
401(K) plan with company match up to 7%
Professional development opportunities
Tuition reimbursement
Paid time off to volunteer
Company-sponsored volunteer events throughout the year
Free AAA Premier Membership
Health & Wellness Program
Health Concierge Service
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Continual learning reimbursement up to $5,250 per year
Option to customize their experience in order to suit their individual needs and interests
Benefits that give our Associates piece of mind– even after retirement.