SaaS Training & Onboarding Manager

MedTrainer • Summerlin South, NV

1d • $100,000 - $120,000

About The Position

We are hiring an Onboarding Training Manager responsible for creating exceptional learning experiences for both new clients and internal team members. This role manages a new team serving our clients with onboarding project management, client adoption, and training. You and your team will manage processes that help clients and employees succeed with the MedTrainer platform—covering everything from product functionality, onboarding and adoption processes. This is a founding role with a clear growth path to build out an expanded client onboarding, adoption and training team.

Requirements

• 3+ years managing software onboarding, implementation or training teams.
• Experience project managing Saas implementations.
• Experience delivering training to both internal teams and external clients.
• Excellent client facing presentation and facilitation skills.
• Bachelor’s degree (to demonstrate strong learning capability).
• Strong communication, project management, and curriculum design skills.

Nice To Haves

• Experience with client onboarding, implementation, or adoption programs.
• Ability to build and lead a new team focused on onboarding and training.
• Ability to simplify complex concepts into learner-friendly content.
• Strong communication, facilitation and skills.
• Experience working cross-functionally across Client Success, Product, and Support.

Responsibilities

• Design and deliver onboarding programs for new clients to ensure successful implementation and product adoption.
• Reduce onboarding cycle time through better project oversight/efficiencies, content, and scalable delivery methods.
• Partner with internal stakeholders to ensure all onboarding content stays accurate as the platform evolves.
• Facilitate training sessions for clients and internal teams.
• Track learning outcomes and ensure measurable improvement in knowledge, adoption, and results.
• Support continuous skill building for the Client Success team.
• Work closely with CCO, Client Success leadership, Product, Support, and Marketing to ensure content accuracy and alignment.
• Gather feedback from internal teams and clients to continuously improve training content and onboarding workflow.
• Develop high-quality training materials (courses, videos, guides, job aids, curricula) for both internal employees and external clients.
• Create content covering: The MedTrainer SaaS platform Client Success skills and methodologies Leadership and soft-skills development
• Build repeatable, scalable training frameworks that can grow into a formalized training function.

Benefits

• Medical, dental, and vision benefits with employer contribution
• Life & disability insurance
• 401(k)
• A supportive, people-first culture where you can grow and build something meaningful

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees