SaaS Enterprise Implementation Project Manager

SOLUTIONREACH, INC.-posted about 1 month ago

Full-time • Mid Level

Hybrid • Lehi, UT

251-500 employees

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Solutionreach is on the hunt for an experienced SaaS Enterprise Implementation Project Manager. This role is responsible for the end-to-end implementation of the Solutionreach platform with Enterprise level customers. You will run projects that entail scoping through go-live and support, coordinating closely with Sales, Customer Success, and communicate with Product to deliver platform outcomes on time and within the scope of SR best practices. This is a hybrid work schedule local to Lehi, Utah.

Own and drive end-to-end implementation projects for enterprise clients, from kickoff to full go live
Lead migration projects from competitor platforms, ensuring smooth data, audience, and campaign transfers
Serve as a strategic partner to customers, helping them translate their business goals into actionable onboarding plans
Prepare and track all formal project correspondence to and from the client and distribute relevant information to management and the project team as applicable
Develop a high-level understanding of SR products and how they are used
Understand contracts and all deliverables to ensure requirements and scope are known and met
Proactively identify risks and issues, manage resolutions to maintain project timelines, and guide clients through risk management and mitigation
Review client complaints/concerns and seek to improve client experience
Work with Client Success to establish value metrics for measurable outcomes
Create, manage, and prioritize Click Up tickets for project deliverables; ensure timely updates are made while working with internal teams to avoid long-term issues
Follow established change control procedures to manage overall project scope
Provide project status to management, the project team, and the client in a variety of different formats including creating dashboards as needed
Facilitate regular project team meetings including meetings with internal team members and client stakeholders to manage expectations throughout the onboarding lifecycle
Collaborate with Product and Engineering teams on feature enablement, integration, and technical problem-solving
Follow up on all action items and outstanding risks in a timely manner
Develop standardized processes for smaller projects, which may not require full project management resources, to ensure successful outcomes for smaller clients
Attend internal and external subject matter meetings as needed

5+ years of SaaS project management experience
Bachelor’s Degree or equivalent experience
Proven success leading large customer onboarding projects, especially data-driven or API-heavy platforms
Familiarity with customer engagement KPIs, healthcare lifecycle metrics, and onboarding benchmarks
Capable of working under tight deadlines and overseeing multiple projects
Excellent client relations, presentation, organizational, writing, and communication skills, with the ability to influence senior customer and internal stakeholders
Ability to communicate with a broad array of individuals with varying technical aptitudes

Experience working in a SaaS organization delivering healthcare technical solutions
MPH and/or PMP certification is a plus

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