SaaS Application Engineer

iSoftStone

3d•$38 - $42

About The Position

iSoftStone, Inc. is seeking a SaaS Application Engineer to join our Team in Palo Alto, CA! THIS IS A W2 CONTRACT POSITION Fluency in Mandarin is Preferred Responsibilites: Saas Application Management: • Administer and manage a portfolio of SaaS applications, including Slack, Jira, Confluence, Miro, GSuite (Google Workspace), Notion, Zoom, and GoDaddy. • Configure and maintain user accounts, access controls, and permissions for these SaaS platforms. • Manage integrations between SaaS applications to ensure smooth workflows and data flow across platforms. • Handle SaaS vendor relationships, including managing licenses, subscriptions, renewals, and service agreements. • Ensure that applications are up-to-date with the latest features and security patches. • Administer and manage a portfolio of SaaS applications, including Slack, Jira, Confluence, Miro, GSuite (Google Workspace), Notion, Zoom, and GoDaddy. • Configure and maintain user accounts, access controls, and permissions for these SaaS platforms. • Manage integrations between SaaS applications to ensure smooth workflows and data flow across platforms. • Handle SaaS vendor relationships, including managing licenses, subscriptions, renewals, and service agreements. • Ensure that applications are up-to-date with the latest features and security patches. Automation and Integration: • Implement automation workflows using tools like Zapier, Power Automate, or platform-native automation features to streamline repetitive tasks. • Set up and manage APIs or native integrations between applications (e.g., linking Jira with Slack, Zoom, and Confluence). • Design and optimize custom workflows for specific teams using automation tools, ensuring integration with existing systems. • Monitor the health and performance of integrations and take action to resolve any issues. Security and Compliance: • Ensure that all SaaS applications adhere to company security policies and standards. • Implement Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Role-Based Access Control (RBAC) across SaaS platforms. • Work with IT and security teams to perform regular security audits, vulnerability scans, and compliance checks on SaaS platforms. • Oversee data retention, backup, and disaster recovery plans for SaaS tools. Support and Troubleshooting: • Provide Tier 2 and 3 support for issues related to the SaaS applications, resolving technical issues promptly and minimizing downtime. • Troubleshoot issues related to user access, permissions, connectivity, and application functionality. • Coordinate with SaaS vendors to resolve critical application issues or service outages. • Serve as the point of contact for end-users experiencing issues or needing guidance on SaaS tools. User Training and Documentation: • Provide training and resources to employees for effective use of the SaaS platforms, ensuring widespread adoption of best practices. • Develop and maintain documentation on configurations, processes, and troubleshooting for each SaaS application. • Conduct workshops or one-on-one training sessions to help users maximize the productivity of tools like Jira, Confluence, Slack, Miro, and Zoom. Optimization and Reporting: • Continuously monitor usage and performance metrics of SaaS applications, optimizing configurations and integrations as needed. • Work with business units to identify opportunities to enhance workflows and improve user experience with the tools. • Generate reports on application usage, performance, and costs for stakeholders, helping to manage SaaS-related budgeting and licensing. Domain and DNS Management (GoDaddy): • Administer domain names and DNS settings through GoDaddy or other domain providers. • Ensure correct configurations for email services, website hosting, and other web services linked to company domains. • Troubleshoot domain-related issues, including DNS errors, email routing problems, and SSL certificate installations. iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies. Visit us at https://www.isoftstoneinc.com. iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.

Nice To Haves

Fluency in Mandarin is Preferred

Responsibilities

Administer and manage a portfolio of SaaS applications, including Slack, Jira, Confluence, Miro, GSuite (Google Workspace), Notion, Zoom, and GoDaddy.
Configure and maintain user accounts, access controls, and permissions for these SaaS platforms.
Manage integrations between SaaS applications to ensure smooth workflows and data flow across platforms.
Handle SaaS vendor relationships, including managing licenses, subscriptions, renewals, and service agreements.
Ensure that applications are up-to-date with the latest features and security patches.
Implement automation workflows using tools like Zapier, Power Automate, or platform-native automation features to streamline repetitive tasks.
Set up and manage APIs or native integrations between applications (e.g., linking Jira with Slack, Zoom, and Confluence).
Design and optimize custom workflows for specific teams using automation tools, ensuring integration with existing systems.
Monitor the health and performance of integrations and take action to resolve any issues.
Ensure that all SaaS applications adhere to company security policies and standards.
Implement Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Role-Based Access Control (RBAC) across SaaS platforms.
Work with IT and security teams to perform regular security audits, vulnerability scans, and compliance checks on SaaS platforms.
Oversee data retention, backup, and disaster recovery plans for SaaS tools.
Provide Tier 2 and 3 support for issues related to the SaaS applications, resolving technical issues promptly and minimizing downtime.
Troubleshoot issues related to user access, permissions, connectivity, and application functionality.
Coordinate with SaaS vendors to resolve critical application issues or service outages.
Serve as the point of contact for end-users experiencing issues or needing guidance on SaaS tools.
Provide training and resources to employees for effective use of the SaaS platforms, ensuring widespread adoption of best practices.
Develop and maintain documentation on configurations, processes, and troubleshooting for each SaaS application.
Conduct workshops or one-on-one training sessions to help users maximize the productivity of tools like Jira, Confluence, Slack, Miro, and Zoom.
Continuously monitor usage and performance metrics of SaaS applications, optimizing configurations and integrations as needed.
Work with business units to identify opportunities to enhance workflows and improve user experience with the tools.
Generate reports on application usage, performance, and costs for stakeholders, helping to manage SaaS-related budgeting and licensing.
Administer domain names and DNS settings through GoDaddy or other domain providers.
Ensure correct configurations for email services, website hosting, and other web services linked to company domains.
Troubleshoot domain-related issues, including DNS errors, email routing problems, and SSL certificate installations.