SaaS Engineer

DocuSign • San Francisco, CA

270d • $114,200 - $177,100 • Remote

About The Position

Docusign is looking for a self-motivated SaaS Engineer to help us build, maintain, and rationalize our corporate SaaS ecosystem. This role will involve day-to-day management of SaaS applications critical to our business, enforcing vendor management and SaaS policies, integrating SaaS solutions, and working with business stakeholders to maximize the value delivery of their SaaS portfolios. This role will include managing the GenAI features of essential SaaS applications. You will be a part of our Cloud Applications team, which oversees the overall service ownership and strategy of our SaaS offerings.

Requirements

• Minimum of 5 years related experience with a Bachelor's degree or 3 years related experience with a Master's degree
• Experience architecting end to end collaboration and productivity solutions
• Experience deploying, administering, and supporting and migrating between SaaS applications and platforms in an enterprise environment
• Experience with Google Workspace (ie. core applications, security tools, and identity management)
• Experience with mailflow (Exchange, Google Mail, Proofpoint)
• Experience with Box, Smarstheet, LucidChart, Slack, Airtable, and other collaboration tools
• Experience designing, implementing, and optimizing AI/ML and enterprise search solutions in a SaaS environment
• Experience with GenAI technologies and their applications in SaaS products
• Experience with one of the programming/scripting languages, such as Python and Powershell
• Experience using REST APIs to integrate standalone SaaS applications into a broad architecture landscape
• Experience building lightweight business applications Google Workspace
• Knowledge of Scrum, Agile and continuous integration and continuous deployment practices

Nice To Haves

• Strong understanding of SaaS architectures and platforms
• Admin-level experience with Microsoft Active Directory and M365
• Admin-level experience with Okta IDP including SAML authentication, custom apps, SCIM provisioning, Attribute mapping., and Okta Workflow
• Experience working with identity and access management including unified profiles and role based access control
• Experience architecting data integration and workflow platforms
• Experience integrating and migrating SaaS applications and defining architecture standards
• Experience building custom APIs and RESTful services
• Experience with common cloud infrastructure platforms including AWS, Azure, and GCP
• Experience with compliance and security standards related to AI and SaaS applications
• Demonstrated ability to drive innovation and integrate cutting-edge AI technologies into existing SaaS solutions
• Strong team player willing to take responsibility, accountability and ownership
• Project and Program management experience (handling projects and org wide application updates)

Responsibilities

• Communicate and collaborate with cross-functional teams for different projects
• Partner with business stakeholders to architect, implement, configure and maintain corporate SaaS applications like Google Workspace, Okta, Microsoft Office 365, Slack, and others
• Deploy and maintain cloud-based applications, systems, and associated cloud infrastructure
• Help define our SaaS service blueprint and establish a cross-functional intake, management, and support model
• Build critical trust and relationships with business and technical stakeholders
• Work closely with business stakeholders to identify opportunities and maximize the value delivery of AI capabilities within their SaaS portfolios
• Contribute to the overall AI strategy and direction of SaaS service ownership within the Cloud Applications team
• Stay updated with the latest AI and SaaS trends and technologies, recommending and integrating new solutions
• Champion a security-first approach to AI development, configuration, and rollout

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree