SaaS Customer Success Manager
Master Lock Company•Oak Creek, WI
407d•$56,000 - $77,000
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About The Position
The SaaS Customer Success Manager at Master Lock is responsible for ensuring that new customers effectively utilize the Master Lock cLOTO (Connected Lockout Tagout) solution. This role involves onboarding clients, understanding their specific needs, and driving customer satisfaction through effective implementation and training. The Customer Success Manager will act as a customer champion, fostering long-term relationships and loyalty while collaborating with cross-functional teams to enhance the customer experience.
