SA Trainer (OHIO)

Caliber Collision

About The Position

Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [email protected].

Requirements

3+ Years Training Experience preferred, or sufficient practical and transferable experience to demonstrate practical equivalence.
High School Diploma, Tech School Graduate
Technology savvy with strong working knowledge of Microsoft Office Suite (Teams, Outlook, Word, PowerPoint, Excel, etc.)
Knowledge of Automotive Industry required, Collision or Insurance preferred.
Current and ongoing I-Car Certification
Committed to Continuous learning to stay relevant as industry evolves.
SA experience required.
Demonstrated attention to detail.
Strong and clear oral and written communication skills and the ability to work and collaborate effectively with a wide range of personalities and at various levels throughout the organization.
Fully proficient using CCC platform.
Strong project management, organization, and multi-tasking skills with the ability to adapt easily and pivot as necessary in an ever-changing, fast-paced training environment.
Professional demeanor with a positive attitude, geared toward customer service.
This role requires the ability to travel up to 48 weeks of the year; sometimes with little notice

Responsibilities

Collaborate with the SA Training Team to develop and continuously update the SA training curricula.
Inform Content Curator of updates to ensure that course material is current for each scheduled training date.
Deliver approved SA Training Curriculum and engage teammates through live and virtual environments.
Adapt training materials and lesson plans to ensure effective learning for each type of learner.
Create a positive learning environment that reinforces interest in the program.
Provide completion data to the Team Administrator to ensure all training is documented in Workday.
Create a connection with the audience.
Be available to follow up with all trainees either in person or via calls after training is completed, continue to act as a point of contact for trainee’s questions and concerns.
Identify opportunities to improve the overall training experience from the Trainee and Trainers perspective.
Monitor success of teammates after attendance through KPI’s (CSEP,Dashboard, etc.)