Rx Refill Tech I - Clinic: Clinic Pharmacy Services
About The Position
Functioning as a pharmacy technician, this individual is part of the Centralized Prescription Renewal Clinic (RxRefill Clinic) in handling all incoming prescription refill requests following established medication protocols and approved guidelines for the medical group providers. The team is based in a business center setting. There is no pharmacy at this site and handling of drugs is not within the scope of this role. Utilize authorized physician protocol to process prescription refill requests in a timely manner and document into EHR system. Handle intake of refill requests using established scripts, protocols, and service processes. Attempt to solve medication issues, sending messages to providers and teams via EHR system for outstanding office visits, lab work, or contacting providers/clinics directly for questions. Apply knowledge/skills to complex activities. Approach situations with a problem-solving attitude while being detail oriented Understand and use proper procedures to resolve problems, escalate issues, and achieve objectives in a productive and cooperative manner. Provide timely feedback about processes to improve provider and patient experiences and satisfaction. Remain available to staff to answer questions directly in-person, via telephone, email, or instant message. Must know how to prioritize tasks assigned by Manager with the intent to meet all deadlines. Remain flexible with the needs of the business Functioning as a pharmacy technician, this individual is part of the Centralized Prescription Renewal Clinic (RxRefill Clinic) in handling all incoming prescription refill requests following established medication protocols and approved guidelines for the medical group providers. The team is based in a business center setting. There is no pharmacy at this site and handling of drugs is not within the scope of this role. Utilize authorized physician protocol to process prescription refill requests in a timely manner and document into EHR system. Handle intake of refill requests using established scripts, protocols, and service processes. Attempt to solve medication issues, sending messages to providers and teams via EHR system for outstanding office visits, lab work, or contacting providers/clinics directly for questions. Apply knowledge/skills to complex activities. Approach situations with a problem-solving attitude while being detail oriented Understand and use proper procedures to resolve problems, escalate issues, and achieve objectives in a productive and cooperative manner. Provide timely feedback about processes to improve provider and patient experiences and satisfaction. Remain available to staff to answer questions directly in-person, via telephone, email, or instant message. Must know how to prioritize tasks assigned by Manager with the intent to meet all deadlines. Remain flexible with the needs of the business
Responsibilities
- Functioning as a pharmacy technician, this individual is part of the Centralized Prescription Renewal Clinic (RxRefill Clinic) in handling all incoming prescription refill requests following established medication protocols and approved guidelines for the medical group providers.
- Utilize authorized physician protocol to process prescription refill requests in a timely manner and document into EHR system.
- Handle intake of refill requests using established scripts, protocols, and service processes.
- Attempt to solve medication issues, sending messages to providers and teams via EHR system for outstanding office visits, lab work, or contacting providers/clinics directly for questions.
- Apply knowledge/skills to complex activities. Approach situations with a problem-solving attitude while being detail oriented
- Understand and use proper procedures to resolve problems, escalate issues, and achieve objectives in a productive and cooperative manner.
- Provide timely feedback about processes to improve provider and patient experiences and satisfaction.
- Remain available to staff to answer questions directly in-person, via telephone, email, or instant message.
- Must know how to prioritize tasks assigned by Manager with the intent to meet all deadlines.
- Remain flexible with the needs of the business
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
