RVM Support Manager
About The Position
We are seeking an experienced remote video monitoring professional that has significant Immix experience to help support Immix clients who are adding RAD solutions. This is a hands-on role for a smart, seasoned operator who has progressed into a supervisory position managing other monitoring operators. You will perform testing of new RAD innovations in the Immix environment before they reach clients, serve as a key support liaison with Immix/RAD clients during and after system implementations, and provide practical feedback to the RAD development team about real-world client image environments and scene challenges.
Requirements
- Significant Immix experience
- Experienced remote video monitoring professional
- Background managing monitoring operators
Responsibilities
- Participate in the testing and performance validation of new RAD innovations and agentic monitoring features within the Immix platform prior to client release
- Document test results clearly, including how agents perform on different camera scenes, lighting conditions, weather, and site layouts
- Act as a support liaison with Immix clients during RAD system implementations and deployments
- Support on-site or remote setup and configuration of RAD systems, drawing on your Immix platform experience
- Support team efforts to guide clients through the transition to hybrid human + agentic monitoring, including training monitoring teams on new workflows
- Communicate real-world client feedback to the RAD development team, with a strong emphasis on unique image environments and scene conditions at customer sites (e.g., challenging lighting, occlusions, camera angles, environmental factors)
- Describe specific scene scenarios that cause detection problems or require special handling so developers can improve the agentic models
- Participate in regular feedback sessions to help prioritize enhancements that make agentic monitoring more effective for human operators
- Leverage your background managing monitoring operators to ensure smooth integration of agentic tools into daily monitoring center workflows
- Assist with operator training, creating practical guides, and establishing best practices for human-AI teaming in RVM
- Monitor system performance post-deployment and support ongoing optimization to maintain high verification accuracy and response quality
- Help scale monitoring operations by identifying where agentic capabilities can reduce operator workload without compromising security outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
