RV Service Manager

Alpin Haus • Town of Wilton, NY

11d • $75,000 - $110,000

About The Position

The Service Manager is responsible for delivering exceptional service standards across customer
engagement, timeliness, and quality of repairs. This role leads the Service Department to consistently achieve profitability and revenue goals through daily oversight, coaching, training, and the implementation of strategic growth initiatives. They also serve as the primary escalation point for complex customer service matters.

Requirements

• High school diploma
• 5 years combined experience in customer service and mid-level management or leadership roles
• Outstanding interpersonal and verbal communication skills for effectively engaging customers and coaching employees to improve performance
• Good math, computer and data entry skills
• Ability to adjust to changing priorities through efficient and productive planning, organizing, scheduling, and budgeting
• Demonstrated ability to collaborate with peers and management to build strong, cooperative working relationships

Nice To Haves

• 2 years of experience in vehicle and/or RV service industry preferred
• General knowledge of, or experience with, RV equipment and accessories helpful

Responsibilities

• Ensure a world-class service and repair experience is delivered by the entire Service team to both internal and external customers
• Oversee profit and loss reporting, monitor labor and supply costs, identify trends, and establish daily, weekly and monthly gross profit, net profit, and revenue targets
• Provide consistent leadership and communication to staff through daily huddles, weekly collaborative meetings, and one-on-one coaching sessions
• Continuously evaluate and improve workflow and staff proficiency
• Monitor Service Technician productivity and efficiency, including clocked hours, flagged hours, and billable/payable service hours
• Manage and successfully resolve unusual and/or aging warranty claims that have escalated beyond Warranty Administrator’s authority
• Post Technician and Detailer production daily for payroll purposes; review and correct timekeeping records weekly to ensure timely and accurate compensation
• Conduct detailed repair order reviews to assess Service Advisor performance; implement corrective actions as needed
• Identify and implement improvements that enhance organization reputation and add measurable value to departmental performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees