RV Resort Operations Manager

Little River Casino Resort-posted 9 months ago
$47,870 - $64,899/Yr
Full-time • Manager
Manistee, MI
Construction of Buildings
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The Seasonal RV Park Resort Manager oversees the daily operations of the RV Park and its associated amenities. This role involves living onsite to meet the on-call requirements of the business and ensure seamless operations. The position fosters a welcoming and engaging environment for guests, encouraging repeat visits throughout the RV Park's operating season from April 1 to October 31. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

  • Manage day-to-day operations of the RV Park and its amenities.
  • Deliver exceptional guest service, addressing and resolving guest inquiries or complaints.
  • Develop and implement a seasonal event calendar, including opening and closing events with activities running from May 1 to October 31.
  • Provide a monthly calendar of events to be executed during the RV Park season.
  • Collaborate with the marketing team to enhance occupancy rates and promote events within the RV Park.
  • Ensure the RV Park grounds, and office are clean, organized, and well-maintained.
  • Schedule and supervise staff to guarantee effective service delivery.
  • Foster a positive atmosphere for guests and the resort community.
  • Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
  • Assist in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.
  • Adhere to safety rules and regulations of Little River Casino Resort and of the department.
  • Ensure that all department staff operate efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.
  • Actively conduct department meetings, managers meetings, and staff communication meetings.
  • Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.
  • Other duties as assigned.
  • High School Diploma or GED.
  • 3-5 years of management experience in hospitality, hotel, or RV resort operations.
  • Knowledge of property maintenance.
  • Onsite management experience preferred.
  • Valid driver's license and be insurable on company's policy.
  • Experience working with a Tribally run casino and/or resort preferred.
  • At least 21 years of age.
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