RV Resort General Manager

IHM Outdoors•Chula Vista, CA

37d

About The Position

Our RV Resort General Manager is responsible for the operations and continued profitability of an Island Resort and serves as the day-to-day point of contact for guests & residents. They are responsible for administrative activities, marketing, leasing & sales of sites, property maintenance, financial management, and most importantly resident & guest relations. This position may require flexible scheduling availability.

Requirements

Knowledge of the principal competition for each market segment
Highly motivated team player with strong initiative and desire for achievement
2 years property management/resort experience, including 3 years of supervisory experience
1 year previous sales and leasing experience
Flexibility to respond to resort needs during non-business hours
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
Valid Driver's License required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 100 pounds.

Responsibilities

Ensure that departments achieve or exceed guest's service expectations
Meet or exceed budgeted profit and margin for the resort
Accurately forecast revenue/cost problems and manages the timing of discretionary expenditures to utilize cash flow
Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs
Ensure resort staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that these procedures are regularly followed
Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations
Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites.
Ensures bad debt is submitted to collections
Identifies major revenue and expense opportunities and possible problems
Assist team leaders in meeting and exceeding AOS goals
Develop and implement marketing and sales plans based on demand segments
Actively sell through sales calls, property tours, etc.
Periodically inspect vacation rentals, resort facilities, building exteriors, parking lots, resort grounds, etc.
Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our properties and employee discounts within your brand
Discounts for friends and family within your brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations