Russian Speaking Account Representative

Shamrock Trading Corporation • Overland Park, KS

44d • Onsite

About The Position

RTS Financial and Shamrock are looking for a Russian Speaking Financial Account Representative. This position is responsible for managing an assigned portfolio of clients, including receiving and processing invoices and related documentation per procedural and contractual requirements. The Russian Speaking Financial Account Representative will focus on maintaining assigned customers’ accounts receivable portfolios. Ideal candidates will possess an outgoing, dynamic personality and the ability to work in a team environment.

Requirements

• Bachelor’s degree in business administration, finance or related field preferred; or equivalent relevant experience
• Effective verbal, written and interpersonal communication skills
• Problem-solving and conflict-resolution skills
• Detail orientated with analytical and technical skills
• Proficient in Microsoft Office and data entry
• Demonstrated ability to meet deadlines
• Bilingual skills with fluency in Russian and English are a must (must be able to speak, read and write both languages)

Nice To Haves

• Experience in the financial industry a plus

Responsibilities

• Provide exceptional customer service for financial clients
• Regularly update account information to maintain customer records
• Prepare product or service reports by collecting and analyzing customer information
• Maintain financial accounts by processing customer adjustments
• Provide daily funding and handle collections for assigned customers
• Perform risk assessments and ensure that procedures are in place and followed to minimize risk
• Manage product or service issues, including clarifying the issue, determining the cause, creating a solution, expediting the correction or adjustment and following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Answer product and service questions; suggest information about other products and services
• Other duties as assigned

Benefits

• Ongoing training and professional development opportunities, and a LEAD Program for aspiring leaders
• Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• One-time sign-on bonus, generous company 401(k) contributions and employee stock ownership after one year
• Competitive PTO and work-from-home opportunities after an introductory period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees