Rural Support Agent

GCI Careers

109d

About The Position

GCI's Rural Support Agent will support the Rural Network Operations with preventative maintenance of satellite and wireless company assets located in rural communities of Alaska. The primary customers are company installers, technicians, and engineers supporting Network Operations in the rural communities in Alaska.

Requirements

• Six (6) months experience living in an arctic environment.

Nice To Haves

• High School diploma or equivalent.
• Electrical, construction or maintenance experience.
• Maintenance of satellite telecommunication or microwave transport.
• Customer service experience.
• Other telecom industry specific certifications and/or job specific certifications.

Responsibilities

• Monthly Station check ensuring site is secure, no damage, and equipment has a visual inspection.
• General Housekeeping/upkeep of Site: brush clearing, trash removal, sweeping/cleaning of facility.
• Aid traveling employees and contractors for site access and general labor.
• Snow removal from satellite dish(es).
• Generator fueling during power outages.
• Report service outages, theft, destruction/damage weather events or damage immediately.
• On Call/Call Out as necessary to provide remote assistance as directed by technical support.
• Swap basic equipment and complete basic troubleshooting steps with assistance and as directed by technical support.
• Install equipment at customer location for GCI wireless internet to include mounting equipment and connecting to customer computer.
• Ensure E911 Service Reliability & Outage Notification Rules are followed.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees