Rural Health Clinic Front Office Clerk

MAYERS MEMORIAL HOSPITAL DISTRICT•Burney, CA

2d•$19 - $23•Onsite

About The Position

Reporting to the Clinic Manager, the Front Office Clerk is responsible for accurately registering patients, verifying insurance eligibility collecting co-pays verifying patient demographics, updating information in the information in the computer system, receiving phone calls, making appointments, inputting, copying records and following proper procedure for prescription requests in a timely manner. This job description is intended to identify some of the primary duties and responsibilities. Mayers Memorial Hospital District reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this position description, at MAYERS MEMORIAL HOSPITAL DISTRICT’S sole and absolute discretion.

Requirements

High School Diploma or equivalent
Computer literate and proficient in Microsoft Office applications
Ability to type 40 words per minute.
Ability to deal with people in a pleasant and courteous manner, even under stressful conditions.
(Bilingual preference)
Must be able to read, write, speak, and understand the English language, have accurate grammar and spelling.
Must be able to work in a fast-paced environment and maintain patient confidentiality, and be flexible to meet the needs of patients and co-workers.

Nice To Haves

Two years’ experience in a healthcare office preferred
Experience with billing and insurance preferred.

Responsibilities

Immediately alerts medical staff of any walk-in or phone emergencies.
Schedules patients properly, obtaining nature of visit to ensure proper preparation being mindful of smooth patient flow.
Collects and verify patient’s insurance information as well as verifies patient demographic information, performing system updates when needed.
Obtains necessary information for worker’s compensation claims.
Makes patients aware of any prerequisites for their visits, i.e. forms, record requests, insurance information, reassignment of PCP etc.
Verify insurance eligibility daily for next day’s appointments, documents co-pays for collection.
Assist Partnership Health Plan members in obtaining special membership and facilitate Primary Care assignment MMH.
Checks patients in, gives new patient’s medical forms to complete, verifies patient demographics and updates information in computer program.
Obtain copies of patient insurance cards and driver’s license.
Collects co-payments/payments, writes receipt, and process daily deposit.
Verify daily deposit upon request.
Verify petty cash box on weekly basis with two person sign off.
Explains billing policies, refers patients without insurance to the financial counselor at the hospital.
Processes Family PACT applications, and renewals.
Creates charts for these visits, as necessary.
Answers telephone in a professional and courteous manner: takes messages, medication refill requests and directs calls to appropriate staff members.
Helps facilitate patient release/request for medical records, gathering appropriate information and processing requests in a timely manner.
Assist with Telemedicine appointments as necessary.