Runner

Cinépolis Cinemas USA•Rancho Santa Margarita, CA

1d•Onsite

About The Position

Cinépolis USA is a luxury cinema exhibitor that operates 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans for further expansion. As part of Cinépolis International, the most popular movie theater exhibitor globally, the company is dedicated to innovation, film, and hospitality. The Runner position is within the Operations Department at a theater location and involves delivering concessions, kitchen, and bar items to guests, ensuring timely and high-quality service, and maintaining auditorium cleanliness. Team members are valued and receive employee discounts and anniversary gifts.

Requirements

Must be 18 years or older.
ServSafe, Food Handling, and Alcohol training certifications required.
Strong interpersonal skills for interacting with employees, guests, and management.
Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner.
Must be able to maintain strong attention to detail while able to prioritize in a fast-paced and constantly changing environment.
Have integrity and can be counted on to do the right thing.
Available nights, holidays, and weekends.

Nice To Haves

1+ years of food running or bussing preferred.

Responsibilities

Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
Demonstrate Commitment, and Integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not.
Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items.
Clean auditoriums removing all dishes, trash, and providing managers with any found items.
Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office.
Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
Be cognizant of issues with movie projections-communicating with management when issues arise.
Complete all opening, mid and closing procedures- including but not limited to other duties.
Acknowledging guest by Cinépolis standards.
Attend and participate in trainings and meetings.