About The Position

The runner is a team member classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or a full-time hourly employee whose main responsibility is delivering orders to guests in their designated seats/tables. They must have a genuine concern for assuring the satisfaction of every guest and represent the Company in a way that is consistent with the Company’s mission statement and policies.

Requirements

  • Must be 21 years of age or older
  • High School Diploma or equivalent (if not currently a high school student).
  • Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
  • Possess good public speaking, listen effectively and respond clearly and directly.
  • Perform calculations with speed and accuracy and identify and correct errors.
  • Identify problems, gather relevant data and note possible causes of problems.
  • Evaluate relevant information, recognize alternatives and reach conclusions based on evidence.
  • Take action beyond what is necessarily called for.
  • Perform under pressure and/or opposition.
  • Possess excellent communication skills with customers, co-workers and management.
  • Establish goals, budget time and set priorities to achieve desired objectives.

Responsibilities

  • Regular and consistent attendance.
  • Knowledge of and promotion of Regal Crown Club Program.
  • Handling of all monies (cash, credit cards, travelers’ checks, gift cards and coupons).
  • Knowledge of all passes and discount tickets accepted by Regal and their proper handling procedures.
  • Responsibility for accuracy of their cash drawer and all other passes and discount tickets accepted.
  • Filling out the Daily Pass Log.
  • Proper refund and void procedures.
  • Proper sell out procedures.
  • Knowledge and enforcement of the MPAA rating system.
  • Proper phone usage.
  • Knowledge of all emergency, evacuation and robbery procedures.
  • General cleaning duties.
  • Proper use of all cleaning materials.
  • Good guest service techniques.
  • Knowledge of counterfeit bill procedures.
  • Ability to properly reload ticket stock into the printer.
  • Knowledge and compliance of dress code.
  • Ensuring guest satisfaction – smile, greet, and thank all guests.
  • Abide by all federal and state laws with regards to breaks a/o meal periods.
  • Completion of cast certification program as a cast member and as a box office cashier or progress towards completion.
  • Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
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