Runner, Court Researcher - Delaware- DE NEW CASTLE; DE SUSSEX; DE KENT; DE Statewide - Remote

HireRight

8d•$37,440 - $45,760•Remote

About The Position

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview Court Runners will process requests in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work. The Court Runner will travel to courthouses (Delaware Statewide; New Castle; Sussex; Kent counties) to conduct research onsite to provide criminal or civil case information for the purpose of a Candidate’s background check Court Runners will use various criminal and civil court computer indexes, as well as engaging with court clerk staff when necessary to provide complete and accurate case information Court Runners will verify information provided by Candidates and will input case information into the HireRight WebCourt portal

Requirements

High School Diploma or GED required
Must have reliable transportation, and be able to travel to assigned court locations daily
Must maintain clean driving record, and have valid driver’s license

Nice To Haves

Associate or Bachelors Degree in Criminal Justice or related field or applicable working experience in a related field preferred.
2 years of experience conducting criminal or civil records research, or previous work in a court setting preferred
Ability to work in a fast paced, but very structured and fact-driven environment/team
Knowledge of word processing software (MS Word/Outlook)
Excellent written and verbal communication skills
Detail oriented
Knowledge within the background screening industry (familiarity with reading court cases, terminology, court record filing, etc.)
Problem solving and troubleshooting

Responsibilities

Ensure that duties are carried out professionally and in line with the priority to Help Candidates Get Hired
Quickly and effectively research and verify information provided by Candidates to ensure the screening process is completed in a timely manner
Retrieves case information from indexes on computer or paper files
Effectively communicates with court clerk staff to obtain necessary information to ensure court records reported are complete and accurate
Provides status updates and ETAs for completion of requests
Able to prioritize escalated client requests
Ensure accurate and prompt turnaround on all reports
Provide timely follow-up and follow through on all requests, reports, and escalations
Pro-actively keep Supervisor informed of any issues regarding access to court systems, records, or staff used to conduct research
Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes
Ensure all actions comply with all applicable Data Protection legislations
Assist team members and works as part of the team to ensure customers’ expectations are met
Must have reliable transportation, and be able to travel to assigned court locations daily
Must maintain clean driving record, and have valid driver’s license
May assist with mentoring, training, and coaching of new team members within immediate team
May assist in ad hoc projects as and when required