RU Case Navigator, Bureau of Vital Statistics

New York City, NY • Manhattan, NY

135d • Remote

About The Position

The Bureau of Vital Statistics is responsible for registering and certifying all birth, deaths, spontaneous and induced terminations of pregnancy in NYC. The bureau issues, analyzes and reports on 285,000 vital events each year. The bureau is a very large customer service operation, providing death certification services on a 24/7 basis, issuing more than 900,000 certified copies of birth and death records, and fulfilling hundreds of data requests annually. This position will be within the Health Department's innovative Center for Population Health Data Science (CPHDS). The CPHDS is working to strengthen citywide population health surveillance by better linking public health, healthcare, and social service data to fully characterize and improve the health of New Yorkers. Our vision is for these data to be accessible, timely, equitable, meaningfully usable, and protected and being actively to protect and promote health and wellbeing of New Yorkers.

Requirements

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Nice To Haves

• Strong customer service and communication skills.
• Experience working with electronic databases and IT troubleshooting.
• Knowledge of NYC birth and death registration processes.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Work with the Registration Unit director and leadership to identify areas for improvement and streamline processes to enhance customer experience.
• Function as a case navigator and provide detailed written and verbal guidance to customers and funeral directors.
• Approve completed customer applications as a designated Deputy City Registrar.
• Verify completeness of birth information received from NYC hospitals and home births, obtain missing details, and register filings.
• Process and prioritize order requests from daily Burial Desk queues while adhering to turnaround times.
• Review and approve financial reconciliation accounts from intake staff.
• Enroll external users (facilities, funeral directors) into the eVital electronic registration system.
• Manage security paper distribution, reconciling usage, and ensuring compliance with security protocols.
• Test IT system fixes, updates, and enhancements, providing feedback to IT and leadership.
• Provide customer service support at the front desk or in other designated areas as needed.
• Support emergency response activities as required by the agency.

Benefits

• Loan Forgiveness: Eligibility for federal/state loan forgiveness and repayment assistance programs.
• Premium-free health insurance plan saving employees over $10K annually.
• Public sector defined benefit pension plan with steady monthly payments in retirement.
• Tax-deferred savings program.
• Robust Worksite Wellness Program offering resources and opportunities to keep you healthy.
• Work From Home Policy: Ability to work up to two days during the week from home.
• Job Security compared to private sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees