The Support Project Lead will lead client support of the Randomization and Trial Supply Management (RTSM) application after clinical study go-live. The Support Project Lead is responsible for the overall support experience of the client, acting as the primary contact for clinical study sponsors and ensuring timely and professional responses to their requests. This role involves managing sponsor emails, leading client support meetings, providing training on the application, and liaising with Client Directors for updates on sponsor and study health. Additionally, the Support Project Lead will identify and solve technical problems, configure the RTSM application for enhancements, perform system validation, and lead user acceptance testing. The position also includes managing client open requests, delegating tasks to team members, acting as an escalation point for junior analysts, and identifying opportunities for process improvements.