RT, CPAP Support

Lincare • Clearwater, FL

106d

About The Position

This employee performs virtual equipment education and coaching in a timely and professional manner. Generally responsible for the education and coaching of customers who have received CPAP and Bilevel devices and provide technical assistance with equipment.

Requirements

• High School Diploma or General Education Degree (GED), required
• Graduate of an AMA approved respiratory program, required
• Minimum of one year experience in DME, required
• Familiar with equipment and services provided in the home healthcare setting or other experience in patient care
• Must have excellent customer service and human relations to interface with patients, doctors, and other referral sources
• Must be computer literate
• Work well individually and as team member
• Must function in fast-paced environment
• Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law

Nice To Haves

• In all states, CRTs and RRTs are qualified for this position
• Will be required to obtain additional state licensing for states assigned

Responsibilities

• Participates in the training of all RTs/SETs
• Provides coaching/clinical outreach to patients via dialer as assigned
• Identifies escalations of care and makes recommendations as needed
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
• Assists customers through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary
• Ensures continuity of care by ensuring open communication with internal and external team members
• Provides customer follow up as required
• Reviews clinical testing/results to ensure appropriate standard of care of PAP device

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED