RSD, Enterprise Sales

Intercom•San Francisco, CA

4d•$312,506 - $373,212•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? Fin is one of the fastest-growing products in the CX space, and we’re looking for a proven enterprise sales leader to accelerate both new business and customer growth across North America. This role offers the chance to lead an entrepreneurial business within a high-growth company — combining the agility of a startup with the resources and momentum of an established organization. You’ll be accountable for scaling a high-performing team, driving disciplined execution, and partnering across the business to deliver outsized impact.

Requirements

5+ years as an enterprise seller with a track record of success in complex, strategic deals.
3+ years leading enterprise sales teams with consistent quota attainment.
Strong operational background, with fluency in forecasting, pipeline management, and GTM planning.
Expertise in Command of the Message and MEDDPICC.
Ability to sell complex, technical products — ideally with AI fluency or a strong technical background.
Proven prospecting discipline and ability to coach it across the team.
Experience collaborating closely with product and engineering to win and expand enterprise accounts.
A builder’s mindset: attract top talent, develop high performers, and create repeatable success.

Responsibilities

Own enterprise sales execution: define strategy, drive prospecting discipline, and embed Command of the Message and MEDDPICC in every deal.
Lead, coach, and grow a team of AEs; set performance standards and ensure consistent attainment.
Partner with Product, Marketing, and Engineering to align customer needs with roadmap and GTM strategy.
Build scalable operational processes and accurate forecasting rhythms.
Personally model excellence in prospecting and executive engagement.