RPO Account Leader

The Sydney Call Centre

13d•Onsite

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural networker with a passion for connecting with people and uncovering new business opportunities? We’re seeking an experienced and enthusiastic Recruitment Process Outsourcing (RPO) Account Leader to support our business development team and help drive strategic growth. This role is ideal for someone with a background in staffing or inside sales, who thrives in a fast-paced environment and enjoys building relationships, managing details, and supporting sales operations. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

2–3 years of experience in inside sales or staffing agency roles
Must be 18 years or older
High school diploma or equivalent required
Strong written and verbal communication skills
Ability to type 20+ words per minute
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows OS
Highly reliable, organized, and detail-oriented
Strong problem-solving, conflict resolution, and multitasking abilities
Customer service-oriented with a team-first mindset
Comfortable working in a fast-paced, dynamic environment

Nice To Haves

1+ year of experience in customer service, staffing, inside sales, or contact center support
Experience working in state or federal programs

Responsibilities

Lead Qualification: Qualify inbound and outbound leads from a targeted prospect list.
Sales Collaboration: Partner with Sales Reps to identify and pursue strategic targets.
Presentation Support: Assist in drafting presentations and sales materials that clearly communicate our RPO solutions.
CRM Management: Enter and maintain accurate data in the CRM system to support pipeline visibility and reporting.
Proposal Development: Help generate proposals and coordinate documentation for client presentations.
Sales Coordination: Manage schedules, prepare reports, and ensure smooth communication across the sales team.
Cross-Departmental Support: Coordinate with Marketing, Customer Service, and other departments to ensure timely execution of sales programs and promotions.
Trend Monitoring: Track merchandising trends and customer behavior to inform sales strategies.
Administrative Support: Perform additional administrative duties as needed to support the sales process.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.

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