RPA Platform Administrator

Pilot Company•Knoxville, TN

1d•Onsite

About The Position

This position is on-site in Knoxville, TN The RPA Platform Administrator is responsible for the stability, performance, security, and scalability of the Blue Prism RPA platform. This role owns end-to-end infrastructure maintenance, platform operations, and automation production support to ensure reliable, compliant, and high-availability automation services across the enterprise.

Requirements

3+ years of experience administering RPA/Blue Prism platforms
Strong knowledge of:
Windows Server
SQL Server (backup, restore, performance tuning)
Experience with:
Load balancers
Active Directory integration
Certificate-based authentication
Familiarity with monitoring tools and log analysis
Blue Prism installation, configuration, and upgrades
Runtime Resource management and workload distribution
Queue management and Control Room operations
License management and usage optimization
Strong troubleshooting and incident management skills
Ability to operate in 24×7 or on-call production environments
Clear documentation and stakeholder communication
Experience working in regulated or enterprise environments
Bachelor's Degree or Equivalent

Nice To Haves

Blue Prism certification (ASD / AD01 / AD02)
Experience with hosted RPA platforms
Exposure to enterprise automation CoE models
Knowledge of ITIL or production support frameworks
Platform uptime and stability
Mean time to recover (MTTR)
Successful releases with zero platform incidents
Secure, compliant, and scalable RPA operations

Responsibilities

Administer and maintain the Blue Prism platform across environments
Manage Blue Prism infrastructure components:
Application servers
Runtime Resources (Digital Workers)
Control Room
SQL Server databases
APIs and end points
Ensure high availability, load balancing, and disaster recovery readiness
Perform platform upgrades, hotfixes, and patching with minimal business disruption
Capacity planning for bots, queues, licenses, and infrastructure growth
Support RPA release cycles including code back up and deployment
Coordinate with infrastructure,and network teams for provisioning and scaling
Maintain configuration standards and environment consistency
Implement and manage:
Credential Manager / secure credential vaults
Automation schedules
Certificate management and encryption
Ensure platform compliance with enterprise security, audit, and regulatory standards
Experience in hosting and upgrading RPA products for customers·
Support audits by providing logs, access records, and operational evidence
Proactively monitor bot health, schedules, queues, and system performance, including cleaning up temp files, browser history on bot machines
Troubleshoot platform, infrastructure, and runtime failures
Provide L2/L3 production support and root cause analysis
Implement alerting and automated recovery mechanisms
Define and maintain SOPs, runbooks, and operational documentation
Drive platform stability, uptime SLAs, and performance KPIs
Optimize infrastructure cost and runtime utilization
Partner with Business users, RPA developers, and architects to enable faster delivery