RPA Operations Lead Architect

Startekk Inc • Plano, TX

132d

About The Position

StarTekk’s adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals. The Employee will help our organization to identify and bridge the gap that exists in the business by analyzing the data, scale and support digital transformation initiatives.

Requirements

• Graduate/Postgraduate in Science, Engineering, or Computer Science.
• 10 years of relevant IT experience with at least 3 to 4 years of experience in managing RPA operations.
• Experience in managing UiPath platform.
• Experience in ITIL process and Service Now ticketing tool.
• Experience in Azure Cloud, ITSM, and Agile practices including GitHub and Azure DevOps.
• Experience with UiPath Orchestrator, Computer Vision, UiPath Insights, UiPath Automation Cloud, Test Manager, Configuring Robots and Users, complete Orchestrator Management, Cyber Ark APIs, and Code deployments.
• Experience in VB Scripting and .NET.

Responsibilities

• Lead Automation Platform Operations including RPA platform support to ensure high availability of the platform.
• Responsible for operations of the automations running on the platform including an estate of RPA bots and other automations that are part of the Automation ecosystem at Client.
• Handle infrastructure needs of the Automation platform.
• Monitor Orchestrator BOTs for failures, troubleshooting and fixing them.
• Work with Nearshore and offshore Operations platform support team to ensure service requests, incident, change and problem management within defined Service Level Agreements.
• Collaborate with UiPath Support team to resolve UiPath product issues within defined SLAs.
• Ensure effective communication and coordination with infrastructure cloud hosting services team, UiPath and Azure teams in case of major incident management.
• Engage and collaborate with various Business Units who are the RPA and Automation Platform users.
• Willing to work in CST shifts to manage the bots that span multiple timezones and are governed by strict SLAs.
• Extend on-call support during weekends and month ends whenever required including non-business hours.
• Actively engage with stakeholders from multiple business functions to ensure effective communication and information exchange to meet business expectations.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees