Royalty Operations System Manager

McGraw Hill LLC.

1d • Remote

About The Position

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life. How can you make an impact? McGraw Hill, the leading provider of digital and print educational resources, is looking for a Royalty Operations Systems Manager. The Royalty Operations Systems Manager is part of the Global Business Services team. You will join a collaborative, high performing team and report to the Director-Royalty Operations. This position is responsible for overseeing the accurate processing, reporting, and payment of royalties by managing royalty software, ensuring accurate and timely reporting of sales data, and leading a team to ensure timely, compliant, and efficient royalty cycles and payments, requiring strong analytical, organizational, and system skills. Key duties involve managing inbound and outbound interfaces, troubleshooting discrepancies, and collaborating with internal partners and stakeholders as well as external system vendors, all while driving process improvements. This is a remote position open to applicants authorized to work for any employer within the United States.

Requirements

• Bachelor's degree in related field.
• 3+ years experience in a business analyst role.
• Experience in royalty accounting, ideally in publishing or software.
• Highly proficiency with Power BI, Microsoft Suite, SQL, and experience with royalty management software.
• Strong analytical, problem-solving, and meticulous attention to detail.
• Excellent organizational, communication, and interpersonal skills.
• Ability to work under pressure, meet tight deadlines, and manage multiple projects.
• Understanding of contract interpretation as well as data and rights management.
• Ability to lead and manage projects that require the participation of multiple IT areas internal and external to MH.
• Problem solving skills as the work is dynamic and issues that arise will not always be easily identified and resolved.

Responsibilities

• Manage user owned configurations within royalty software, coordinating with internal and external technology support teams to implement necessary software configuration changes, address any system data or functionality issues and act as Royalty Operations lead/SME/liaison to internal and external technology support teams on all breakfix initiatives, system enhancement initiatives. This includes all testing preparation, coordination, documentation and execution for feature fixes and updates.
• Oversee the ingestion, reconciliation, and validation of all inbound and outbound interfaces including, but not limited to sales, payments and products as well as daily batch program scheduling, and royalty system on demand reporting.
• Manage the processes that generate and distribute accurate royalty statements and timely payments, handling complex royalty calculations. Support Royalty Operations reporting needs including tracking critical metrics.
• Train, supervise, and guide royalty staff, assigning tasks, monitoring progress, and ensuring adherence to deadlines.
• Identify and implement operational enhancements to improve efficiency, accuracy, and reporting workflows. Responsible for any testing associated with these enhancements. Also responsible for working with other departments whose enhancements may affect Royalty Operations.
• Liaise with IT, legal, finance, accounting, and external partners to resolve issues and support strategic goals.
• Provide financial analysis, support audits, and handle complex royalty research and inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level