Royalty Coordinator

United Franchise Group•West Palm Beach, FL

About The Position

Imagine a career where your passion meets purpose, and your work has a global impact. At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger. We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide. For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter. Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed. Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community. Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work. From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference. This is more than a career-it's a calling. At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary. Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

Requirements

High School Diploma or GED; Associate degree (A. A. or A.S.) or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.
Ability to calculate figures and amounts as well as strong financial acumen.
Strong working knowledge of Microsoft Office Suite, Internet Explorer or Google Chrome, Microsoft Word, advanced Excel skills, Customer Relationship Management systems, and scheduling software.
Ability to meet deadlines and work well under pressure in a fast-paced environment. Must have a proactive, self-motivated, can-do attitude. Team player.

Responsibilities

Provide general administrative support to the Royalty Department
Scanning documents as assigned
Data entry into all royalty systems
Email reminders out to all franchisees
Assist with processing all royalty/ad fund/tech/web fees in our banking system (EFT, checks, credit cards)
Research, track, and resolve any accounting issues
Process any adjustments/refunds/credits to the royalty system
Maintain financial and/or account records.
Compose and prepare correspondence, reports, and other documents.
Discuss account status or activity with customers or corporate staff.
Respond to customer issues.
File documents or records.
Order and maintain department supplies.
Operate office machines such as printers, photocopiers, shredders.