Royal Service Agent/PBX (Casual)

AccorHotel

3d

About The Position

A Royal Service Agent will build emotional connections with our guest to make them feel special and welcomed. You will be responsible for engaging with our guests, clients and colleagues. You will be given the responsibility to ensure that our guests feel WELCOMED, CARED FOR and INCREDIBLE.

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Recognized commitment to Guest Service and exceeding guest expectations Written/verbal communication skills
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)

Responsibilities

• Consistently offer the highest level of professional, friendly and engaging service.
• Provide guests with accurate information about activities and dining in the hotel and area.
• Handle a multitude of if tasks in an intense, ever-changing environment and prioritize phone calls.
• Assist with all external and internal calls either by redirecting calls or assisting the caller
• Assist and distribute all SMS messages, emails, and voice messages for internal and external guests
• Take ownership of guests' requests/concerns and ensuring follow up according to the hotel's standards
• Ensure the completion of daily pre-arrival checks and that guest preferences and requests are met.
• Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member.
• Tracking Accor Live Limitless reservations and patterns to ensure your hotel has sufficient usage data to predict and satisfy future Loyalty guest demands.
• Ensure we meet all Accor standards for Accor Live Limitless Loyalty Operations.
• Identify and track member preferences ( ACDC & Opera)
• Ensure ALL members receive the highest attention prior their stays at the hotel. Ensuring all member profiles are current and accurate using the applicable computer applications.

Benefits

• benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana
• Preferred provider medical/drug/vision benefits starting at $16.98 for employees
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your ‘ohana!
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls
• Complimentary meals in our employee dining facility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed