Roving Occupancy Specialist

Beacon Communities • Salem, MA

6d • $38 - $40

About The Position

The Roving Occupancy Specialists supports properties in meeting occupancy goals and certification requirements across the portfolio. The Roving Occupancy Specialists interacts directly with prospective and current residents to achieve maximum occupancy and compliance with various HUD and LIHTC certification/recertification requirements; serves as a subject matter expert on all occupancy and compliance requirements; and helps troubleshoot occupancy and certification problems, as requested. Provides training, coaching, and mentoring to site Occupancy Specialists as requested. Must be able travel to sites in Boston, North Shore and South Shore as required by Supervisor.

Requirements

• Associates degree or equivalent experience required.
• Certified Occupancy Specialist (COS) designation required.
• Minimum two years of tax credit experience.
• C3P or equivalent designation.
• Requires professional knowledge of government subsidy regulations and COS expertise gained through experience and education.
• Basic math proficiency required.
• Proficient with Microsoft Office, Excel and Yardi system.
• Exceptional personal organization skills required.
• Ability to work independently with minimum supervision.
• Ability to work in stressful situations requiring time sensitive deadlines.
• Interpersonal skills required.
• Comfortable with frequent travel and changing priorities.
• Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
• Job Knowledge, Work Quality, Personal Organization, Productivity, Computer Skills.

Nice To Haves

• Multilingual preferred.

Responsibilities

• Processes income certifications/recertifications utilizing Yardi system and adhering to Beacon’s AR/IR Procedures.
• Coordinates leasing including intakes, interviews, processing, preparation, and distribution of applications.
• Coordinates and maintains waiting list. Assists with rent collection efforts by mailing notices to delinquent residents.
• Prepares lease packages and supplemental documents for new move‐ins or new properties.
• Works professionally and cooperatively with residents and staff to provide high quality customer service.
• Provides instruction and guidance to residents during recertification process.
• Promotes a positive, active, and collaborative relationship with residents, communities and associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Always maintains privacy and confidentiality of resident and company information.
• Assists property staff with troubleshooting occupancy and certification problems as requested.
• Recommends action plans for problem resolution.
• Serves as subject matter expert and resource on occupancy and related compliance requirements/regulations.
• Provides training, coaching, and mentoring as requested to facilitate development of property site staff as needed.
• Quality Assurance audits and follow up, special projects, and reporting.
• Completes special projects assigned by manager.

Benefits

• Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
• Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Retirement planning. We offer a 401k program with a company match.
• 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
• Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees