Routing Dispatch Lead

EMCOR Group•East Norriton, PA

5d•Onsite

About The Position

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation's leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance. Job Summary Partners with EFO associates to administer the day-to-day routes and assigned work orders for designated territory. Serves as the primary point of contact for EFO associates on route changes, time off, and other questions. Trained in both routing and work order systems to assist in meeting client expectations for work order completion.

Requirements

BA/BS from an accredited college or university or equivalent in education and work experience.
One to two years in a call center environment or related experience.
Knowledge or history of working with routing software technology.
Ability to review routine reports, business correspondence and process manuals.
Microsoft Excel and Word.
Customer Relationship Management (CRM) experience managing facility service, or similar, work orders.

Responsibilities

Builds and maintains routes in the routing software for EFO techs, including capacity planning for their market
Maintains clear and ongoing communication with Managers, Technicians, and other employees related to all manners of routes to ensure work meets or exceeds customer expectations.
Assists with re-routing work orders as necessary to accommodate changing priorities, emergency work orders, etc.
Ensures work orders are update in applicable systems.
Schedule EFO associates in routing software based on PTO, and availability.
Makes adjustments as needed.
Other duties as assigned