Router (Dispatch Clerk)

About the position

Is your current job a nightmare? Make it a dream job at Mattress Firm®! Now Hiring! Router (Dispatch Clerk) On-the-Job Training. The Router routes all deliveries and is responsible for answering incoming calls to support internal and external customers.

Responsibilities

• Schedule deliveries according to capacity and business conditions.
• Record missed and/or re-delivery problems.
• Submit completed delivery manifests and stop records by deadline for contractor settlement purposes.
• Complete records for contractor settlement.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
• Answer incoming calls promptly and accurately.
• Maintain accuracy of ticket management system.
• Print accurate pick lists.
• Execute company initiatives and other activities requested by supervisor.
• Update job knowledge by participating in educational opportunities.
• Contribute ideas on ways to optimize or improve the team, the department, and the Company.

Requirements

• High School diploma or equivalent preferred.
• 1+ Years related experience required.
• Strong verbal and written communication skills.
• Able to complete tasks with strong attention to detail.
• Knowledge of Microsoft Office Products.
• Familiarity with POS system.
• Basic knowledge of city and outlying areas.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription and vision plans.
• Get paid on-demand.
• Base pay or uncapped commission.
• Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.