Route Trainee - UniFirst

UniFirst•Omaha, NE

1d•Onsite

About The Position

UniFirst is an international leader in the $18 billion-dollar garment services industry, employing over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. The company was included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. UniFirst is an equal opportunity employer, committed to non-discrimination. As a Route Trainee (RT), you will receive hands-on training through robust, blended learning programs, supporting daily operations and preparing to transition into a full-time Route Service Representative (RSR) role. This involves assisting with deliveries, service, and route coverage while learning multiple customer accounts. This dynamic opportunity is ideal for someone eager to grow, customer-focused, and ready to build a strong foundation in a field-based service role.

Requirements

Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
Meet all Department of Transportation (DOT) requirements, including a physical exam.
High school diploma, GED, or military service required.
Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
Customer-Centric Mindset: Go above and above to deliver exceptional service, building trust and loyalty with every interaction, understanding that the customer experience is at the heart of everything we do.
Time Management & Route Efficiency: Ability to manage time effectively to stay on schedule, make prompt deliveries, and complete tasks with precision, balancing urgency with quality service, ensuring each stop along your route is handled efficiently and professionally.
Dependability, Collaboration & Communication: Take pride in showing up on time, following through on responsibilities, and representing UniFirst with professionalism and integrity. Work closely with teammates and leadership to ensure smooth daily operations, resolve issues quickly, and deliver great service.

Nice To Haves

Prior experience in customer service, route sales, or delivery, roles is a plus!

Responsibilities

Participate in UniFirst’s Service Certificate Program: Engage in a hands-on training program designed to prepare you for a Route Service Representative (RSR) role.
Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
Deliver Consistent, Reliable Service: Transport clean garments and products to customers and return soiled items, providing dependable and timely service with every stop.
Provide Route Coverage When Needed: Step in during RSR absences to manage established routes, upholding UniFirst’s high standards of service and professionalism.
Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
Contribute to Service Department Success: Play a vital role in delivering outstanding service, building customer relationships, and driving the success of our Service Department.
Maintain a Predictable Schedule: Enjoy consistent Monday–Friday daytime schedule with no nights or weekends.

Benefits

Competitive wages
401(k) with company match
Profit sharing
Health and life insurance
Paid time off
Employee discounts
Tuition reimbursement
Formal training through our SCP program to set you up for success as an RSR
Continuous training and growth opportunities
A supportive and inclusive workplace rooted in a strong sense of community
Monday–Friday daytime schedule, no nights or weekends
A diverse and inclusive work environment that values a variety of backgrounds and perspectives.