Route Supervisor

City Laundering Company•Polk City, IA

About The Position

CITY Laundering is looking for a hands-on, people-focused Route Supervisor to support and guide our Route Service Representatives and Apprentices. This role is key to keeping daily routes running smoothly, safely, and efficiently—while delivering the high level of service our customers expect. You’ll be a coach, problem-solver, and leader in the field, helping your team start strong each day, grow their skills, and finish routes successfully.

Requirements

Clean driving record and reliable attendance required
Comfortable working in a fast-paced, hands-on environment
Strong communication and leadership skills
Enjoys working as part of a team and supporting others
Able to multitask, prioritize, and take initiative
Organized, detail-oriented, and dependable
Quick learner with the ability to adapt to new software and systems
Proficient in Microsoft Office

Nice To Haves

Prior experience supervising or leading teams is preferred

Responsibilities

Open the building in the morning and secure it at the end of the day
Ensure all routes launch successfully by confirming drivers have the tools, information, and support they need
Set clear expectations for what a successful day looks like
Check in with route reps at the end of each day to review performance and address needs
Ride along with route reps regularly to provide hands-on training, coaching, and support
Lead safety discussions and continuous improvement training
Monitor driving performance through Samsara and work with drivers to improve safety scores
Address alerts and concerns promptly and constructively
Step in to run a route when needed and support route coverage
Serve as a visible representative of CITY Laundering to customers and potential customers
Reinforce excellent customer service standards with your team
Maintain positive, professional communication with customers and teammates
Communicate urgent issues to the Service Manager in real time
Complete invoices and required paperwork daily
Load and unload clean and soiled laundry on straight trucks
Ensure all routes meet service and quality expectations
Perform other duties as needed