Route Supervisor

Alsco•St Louis, MO

22h•$29•Onsite

About The Position

Alsco Uniforms, established in 1889, is a global leader in the uniform and linen rental industry, serving over 350,000 customers across 13 countries. The company focuses on enhancing the customer experience and values its employees, offering strong financial performance, continuous improvement, and customer service. Alsco Uniforms is seeking driven professionals for career growth, providing competitive pay, benefits, and ongoing career development within a diverse team environment. The Route Supervisor supports the Service Department in delivering excellent customer service and assists with the management of route districts, reporting directly to the District Manager.

Requirements

Have and maintain a valid Driver’s License and be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
Demonstrate excellent skills in customer service and route sales.
Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
Recognize colors, sizes and types of product and count, add and subtract accurately.
High School graduation or similar experience.

Responsibilities

Assist in the development of a district to be a highly productive team, through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, supervising and building strong relationships with each RSR.
Assist the DM as assigned, to ensure customer loyalty and outstanding customer Service through customer visits, audits, new installs, problem solving, openly communicate and negotiate with customers.
Leading their district to success, communicate changes and policies, evaluate route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
Support the department so that all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
Complete general route responsibilities when necessary. Safely operate company vehicles, following all applicable laws and company policy.
Assist in retention and growth, sales, promotions, contests, proper product mix and continued customer relationships.
Perform, as needed, all of the responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
Perform all of the responsibilities of a Route Relief/Utility RSR as needed.
When running a route, up-sell, cross-sell and sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Keep service agreements current and renewed.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Work with and support other service personnel as required by supervision.