Route Service Representative - Full Time

Ziker Inc•Mishawaka, IN

About The Position

Objective: Transport customer garments and household items between customers’ homes and businesses, and Ziker stores. Generate increased revenue by solicitation of new customers and growth of your designated delivery route. Provide exemplary service for customers and their garments, while also demonstrating a high level of respect for fellow employees, the stores and production facility you enter, and the Company vehicle you are provided. Build, foster, and feed into a culture of positivity, service to others, and authentic relationships with customers and coworkers.

Requirements

Valid US Driver’s License
Acceptable insurability rating as determined by Motor Vehicle Record (reviewed at least annually)
Determined medically able to perform job duties by physical examination (renewed at least every 5 years unless recommended otherwise by the physician).
Strong Written and Verbal Communication
Basic Phone and Computer Literacy
Attention to Detail

Nice To Haves

High school diploma or GED
2+ years of experience working in route delivery or sales.
Sales-oriented mindset with a knack for building rapport
Customer Service
Organization
Problem Solving
Maintain Composure under Pressure
Adaptability

Responsibilities

Driving/Delivery: Develop a deep understanding of designated routes, and safely operate a company vehicle while navigating local roadways. Always adhere to all traffic laws. Scan, lift, carry, and load completed orders into the delivery van. Follow predetermined route stop order (manifest) using GPS to arrive at customers’ homes and businesses. Deliver orders to customers’ homes and businesses and pick up any new items that customers leave in the designated pick-up location. Unload laundry bags from the delivery van at the production facility.
Route Development: Actively solicit new customers, increasing the size and length of your route over time, and generating increased revenue. Build rapport and relationships with your customers, ask for referrals and their organic promotion of our services. Go door-to-door, speak with prospective customers, and draft strategies to increase your route. Meet or exceed all required sales goals.
Delivery Connect App: Enter daily route into the app to designate route stop order, as determined by RSR and the Route Manager. Update and maintain the route stop order over time as new stops are added to the manifest. Utilize the maps function to drive to the next stop on the route. Scan order tags of items to be delivered, and/or when picking up bags from the customer. Ensure all items are properly scanned and accounted for and move on to the next customer. Repeat these steps until the route is completed.
Customer Communication: Greet any customers you may see on your route, by name when possible. Be an ambassador for Ziker; act in a professional, warm, and positive manner in all interactions. Speak with customers in-person, via text message, and/or phone call to help with any questions, concerns, or issues they may have. Collaborate with customers and appropriate colleagues/management to resolve any issues that may arise with customers’ items. Personally follow up with all customers who request a pickup and fail to leave an order for the scheduled day.
Vehicle Upkeep: Conduct daily maintenance checks of the vehicle and report urgent issues to Route Manager immediately. Complete weekly vehicle report with mileage and non-urgent vehicle concerns. Clean the vehicle inside and out at least weekly.
Time Management/Independence: Manage your daily routes and workload in a timely and efficient manner. Rearrange your route as needed to accommodate new customers as well as rare return trips to resolve customer issues. Travel alone up to ~12 hours per workday. Find efficient solutions to any problems you encounter, with minimal oversight or direction.
Servant Leadership: Recognize the needs of your teammates and go out of your way to help where you can. Ask for help when you need it. Demonstrate flexibility regarding job duties and assignments.
Growth Mindset: Take responsibility and accountability for your actions, including your mistakes. Ask questions. Welcome constructive criticism and seek to improve yourself and your work.
Community: Go out of your way to learn about your customers, your team, and the industry. Speak positively about them and respect your colleagues. Be courteous and sensitive to others’ needs. Say nothing about someone that you would not say directly to them. Maintain confidentiality regarding your health, pay or other personal details. Engage in team meetings and participate in company and community events.
Integrity and Reliability: Show up to work on time, and ready to start. Own your mistakes and learn from them. Maintain honest lines of communication with customers, teammates, and management. If you see someone breaking a policy or acting dishonestly, report it to your supervisor or the next appropriate manager you feel comfortable speaking with. Remain engaged, focused, and above reproach without constant supervision.