Route Service Representative

Dempsey Uniform & Linen Supply•Poughkeepsie, NY

1d•Onsite

About The Position

The Route Service Representative at Dempsey Uniform & Linen Supply is responsible for making daily visits to deliver and pick up customer products on an assigned route. This full-time position operates during daytime hours, Monday through Friday, with a 4-day work week (6:00 am to 4:30 pm), ensuring weekends and holidays are reserved for personal time. Key responsibilities include building rapport with key decision-makers, ensuring quality standards, and proactively resolving customer concerns. Representatives drive a company truck, service and sell within their existing customer base by delivering and picking up rented products, and offer new product solutions to aid customer businesses. The role also involves combining customer service and sales skills to grow the route and earning potential, ensuring accurate invoice inventories, performing inventory audits, identifying additional products/services, and negotiating service agreement renewals. The representative must work professionally, safely, and in compliance with driving and vehicle regulations. Dempsey Uniform & Linen Supply, founded in 1959, is a family-owned leading uniform and linen supplier in the Mid-Atlantic, known for its commitment to technology leadership, financial strength, environmental stewardship, and keeping promises to employees and customers.

Requirements

Must be at least 22 years of age or older for vehicle insurance purposes
A valid driver’s license that is in good standing with a clean record
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 75 pounds and carrying products into and out of customers' location
Customer service experience, problem solving abilities, and the ability to build rapport and trust with our clients
A high standard of integrity and work ethic - you always do the right thing
A friendly and professional can-do attitude
Ability to meet our appearance and dress code policy

Nice To Haves

Have a superior work ethic and show up each day
Take pride in their work
Have a stable work history, good attendance, and are punctual
Prior experience working in fast-paced environments which have included production, manufacturing, assembly, picking, catching, shipping, packing, warehouse, restaurant or retail positions
Have the ability to meet the physical requirements of the position
Are team players who act with honesty and integrity
Uphold the company values

Responsibilities

Be the face of Dempsey Uniform to our customers - build rapport with key decision makers, ensure quality standards, proactively and solve customer concerns
Drive a truck along an established route and service and sell within your existing customer base by delivering and picking up customer's rented products and offering new product solutions to aid the customer's business
Combine customer service and sales skills to naturally grow your route and your earning potential
Ensure accurate invoice inventories, perform inventory audits, identify additional products and/or services that will further benefit the customer, and negotiate service agreement renewals
Work professionally, safely and in compliance with driving and vehicle regulations