Route Service Representative - UniFirst

UniFirst • Kernersville, NC

1d • Onsite

About The Position

At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you! UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. At UniFirst, we Always Deliver —for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route. You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you’re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.

Requirements

• Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• Meet all Department of Transportation (DOT) requirements, including a physical exam.
• High school diploma, GED, or military service.
• Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery roles

Responsibilities

• Serve as the primary point of contact for customers, delivering and picking garments and products daily on an assigned route.
• Assist the service team by loading and unloading route trucks, ensuring accuracy and efficiency.
• Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Identify upselling opportunities and grow your route, increasing earning potential.
• Operate a company walk-in truck along designated routes, delivering exceptional service and prioritizing safety.
• Work across both indoor and outdoor environments, requiring energy, attention to detail, and a commitment to safety.
• Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
• Maintain a predictable Monday–Friday daytime schedule, servicing the same route and customers each week.
• Consistently deliver outstanding service that exceeds expectations, building lasting trust with customers.
• Manage your route with precision, balancing timely deliveries and pickups with safe driving practices.
• Handle unexpected challenges with ease and ensure each stop receives quality service and care.
• Take ownership of responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism.
• Communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions.
• Identify opportunities to introduce new garments, products, and services that benefit the customer, driving additional revenue.

Benefits

• Competitive wages
• 401(k) with company match
• Profit sharing
• Health and life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through our SCP program
• Continuous training and growth opportunities
• A supportive and inclusive workplace rooted in a strong sense of community
• Monday–Friday daytime schedule, no nights or weekends
• A diverse and inclusive work environment that values a variety of backgrounds and perspectives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees