Route Service Manager - UniFirst

UniFirst•Bossier City, LA

18h•Onsite

About The Position

UniFirst is seeking a Route Service Manager to recruit and lead a team of Route Service Supervisors and Route Service Representatives. This team delivers to multiple customers daily, ranging from small family-owned businesses to major corporate locations. The ideal candidate will be responsible for driving customer satisfaction, account growth, and profitability for their assigned location. UniFirst is an international leader in the $18 billion-dollar garment services industry, employing over 13,000 team partners serving 300,000 business customer locations throughout the U.S., Canada, and Europe. The company has been recognized in Selling Power magazine’s “Best Companies to Sell For” and Forbes magazine’s “Platinum 400 – Best Big Companies” list. UniFirst emphasizes a unique family culture, offering a small company feel with the resources and stability of a 1.5-billion-dollar organization.

Requirements

An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver’s license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds

Nice To Haves

bachelor’s degree preferred

Responsibilities

Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals