Route Sales Technician

The ICEE Company•Sacramento, CA

26d•$22

About The Position

Under the supervision of operations leadership, the Route Sales Technician ensures that The ICEE Company is always represented in a professional and courteous manner. Customer service is always capitalized at ICEE, and we have a commitment to success to not only our customers but also our partners and our peers. The Route Sales Technician will have daily responsibilities including delivering products, completing, and rotating account inventory, completing invoices, cleaning machines, and replacing promotional materials. In addition to these duties, the Route Sales Technician will need to perform as a Service Technician. Route Sales Technician will work with minimal supervision and are required to attend weekly meetings held in their service center. Individuals in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.

Requirements

Must be at least 21 years of age due to DOT requirements.
High School Diploma or equivalent.
Experience working as a Service Technician or possesses mechanical aptitude.
Must possess and maintain a valid Real-ID Driver’s License.
Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required.
Preferred two (2) years customer service and/or route driving experience.
Willing and able to drive more than 40% of the time.
Must have and wear steel-toed shoes.

Nice To Haves

Certification by the Environmental Protection Agency (EPA) to handle refrigerant, a plus.
Graduate of Technical or Vocational school, preferred.

Responsibilities

Receives emergency service or supply calls from the service center, Field Manager, and/or Customer Service daily.
In certain locations, the Route Sales Technician is responsible for machine movement including not limited to: installations, exchanges of old or damaged machines, and pulling machines when accounts are closed.
Performs preventative maintenance, troubleshoots or diagnoses service problems, and makes repairs as needed.
Responsible for the loading and unloading of the company vehicle to ensure inventory for delivery is prepared for the daily route. Completes inventory count at the beginning and the end of shift each day.
Completes scheduled deliveries assigned and ensures prompt delivery of products and promotional items.
Discusses with store personnel new products left and informs them of new promotional items.
Ensures proper training of ICEE equipment is discussed with any store personnel that are not familiar with machine operation.
Cleans machines, replenishes stock of cups/lids/straws, and freshens promotional materials.
Documents store provided PO # on invoices at necessary accounts.
On occasion, there will be COD (cash on demand) accounts delivered. The driver will deliver the product to these accounts and in return he/she will receive the payment for this product. If cash payment is made, the driver is responsible for obtaining a money order for the proper amount. This money order is turned into the service center manager at the end of each day.
Performs weekly vehicle checks. If driving a DOT vehicle, must fill out daily a DVIR (Driver Vehicle Inspection Report).
Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
Performs other duties as assigned by Supervisor.