ROUTE SALES REPRESENTATIVE

Full-time - Entry Level

Bemidji, MN

Merchant Wholesalers, Durable Goods

About the position

The position involves delivering a full variety of cryogenic and gaseous cylinders to customers. Responsibilities include replenishing empty customer tanks of all sizes, which may be located indoors or outdoors, and following approved procedures for safe handling and delivery of products. The role requires operating a motor vehicle to transport hazardous materials and equipment safely, driving carefully, and obeying all traffic laws. Additionally, the position involves handling emergency situations professionally and in accordance with appropriate protocol. The employee will manage the customer's inventory of industrial gases and consumables to avoid outages, working with customers to service and restock inventory in a professional and timely manner. Resolving customer issues regarding products or equipment malfunctions is also a key responsibility, ensuring that customers receive the best service possible. Communication with appropriate staff is essential, as the employee will need to accurately track product and delivery information, and create and maintain a variety of records and documents. This includes completing pre-trip inspections of the vehicle, maintaining accurate sales and delivery paperwork, and documenting incidents to communicate concerns to the appropriate staff for investigation. The role also involves generating new and repeat sales by making recommendations to prospects and clients based on their needs. Providing timely, accurate, competitive pricing while striving to maintain maximum profit margin is crucial. The employee will need to determine customer requirements and expectations to recommend appropriate solutions, proactively suggesting services to increase customer satisfaction and improve transaction profitability. Additionally, the employee will provide hot shot deliveries and customer service in the branch 2-3 days per week, which includes delivering both gas cylinders and welding hard goods, serving as a backup for customer service phone calls and walk-in customers, and assisting retail customers with products, orders, and loading of vehicles. Answering inbound phone inquiries about materials and services is also part of the job.

Responsibilities

• Deliver a full variety of cryogenic and gaseous cylinders to customers.
• Replenish empty customer tanks of all sizes.
• Follow approved procedures for safe handling and delivery of product.
• Operate motor vehicle to transport Hazardous Material and equipment safely.
• Handle emergency situations as they arise professionally and in accordance with appropriate protocol.
• Manage customer's inventory of industrial gases and consumables to avoid outages.
• Work with customers to service and restock inventory in a professional and timely manner.
• Resolve customer issues regarding products or equipment malfunctions.
• Communicate with appropriate staff, accurately track product and delivery information, and create and maintain a variety of records and documents.
• Complete pre-trip inspection of vehicle.
• Record and maintain accurate sales and delivery paperwork.
• Document incidents and communicate concerns to appropriate staff.
• Generate new and repeat sales by making recommendations to prospects and clients.
• Provide timely, accurate, competitive pricing while striving to maintain maximum profit margin.
• Determine customer requirements and expectations to recommend appropriate solutions.
• Proactively recommend services needed by customers to increase satisfaction and improve transaction profitability.
• Provide exceptional customer service to all prospects and clients.
• Provide hot shot deliveries and customer service in the branch 2-3 days per week.
• Serve as a backup for customer service phone calls and walk-in customers at branch location.
• Help retail customers with products, orders, and loading of vehicles.
• Answer inbound phone inquiries about materials and services.

Requirements

• High School diploma or equivalent.
• Current CDL Class A or B license, with Hazmat and Tanker endorsements, required (or willingness to obtain).
• One or more years of experience operating large vehicles preferable; or an equivalent combination of experience and training required.
• Working knowledge of DOT regulations, and Hazmat requirements.
• Clean driving record.

Benefits

• Competitive Wages
• 401(k) with Employer Match
• Annual Profit sharing
• Work life balance - flexible scheduling options
• Paid Time Off (yes, even on your Birthday!)
• Paid Holidays
• Company Paid Volunteer Opportunities
• Short term disability, term life, and ADD insurance
• Medical, Dental and Vision Insurance
• Health Savings Account
• Employee rewards and recognition events
• Paid Training
• Employee Referral Program
• Endless career growth and opportunities!