Route Sales Associate

Farmer Brothers•Springfield, MO

22h•Onsite

About The Position

The Route Sales Associate provides route relief as required and is responsible for delivering excellent customer service. When on a route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. This role involves selling and delivering coffee, tea, and related products to customers as assigned.

Requirements

High School Diploma or equivalent
Valid Driver's License
Ability to complete a successful DOT physical
Clean and good driving record
Mechanical aptitude with company hardware and software products
Proficient in assessing customer needs
Ability to fully support and stand behind business goals
Ability to readily identify issues, problems or opportunities
Awareness of impact self has on others
Active listening and effective communication with customers or management
Ability to identify new opportunities and proactively work to grow the business
Ability to build rapport and cooperative relationships with customers
Sound business judgement
Ability to work independently with little supervision
Decision-making skills
Ability to work effectively with customers and employees
Proactive approach

Nice To Haves

Route delivery experience
Customer service background
Previous foodservice industry experience

Responsibilities

Deliver, replenish, and rotate beverage station products on each call when assigned to a route
Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day
Escalate customer issues quickly to the ASM (Area Sales Manager) and ensure customer satisfaction
Ensure all customers on a daily set schedule receive delivery and service as required
Manage invoices, inventory, and collections daily when on a route
Increase Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route
Notify ASM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief
Assist ASM on inventory cycle counts, warehouse duties and customer related matters as assigned
Become familiar with brewing equipment and learn to make basic repairs or adjustments
Consistently execute the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to drive customer satisfaction and loyalty
Make sales calls when time and opportunity allows
Perform other duties as assigned including assisting in warehouse operations, accounts receivable collections, and customer service activities