Route Planner/Dispatcher - 3:00pm Start Time

JA Frate • Crystal Lake, IL

371d • $52,000 - $62,400

About The Position

The Route Planner/Dispatcher position is responsible for scheduling and coordinating the timely and efficient dispatch of drivers and vehicles for local transportation routes. This position ensures that drivers are assigned to routes that meet customer requirements, while also optimizing for time, fuel, and cost efficiency. This position is a key communication link between drivers, customers, and company operations to ensure the smooth execution of daily transport operations.

Requirements

• Previous experience as a Route Planner/Dispatcher or in logistics preferred, particularly in local transportation or delivery services.
• Excellent communication and customer service skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and handle high-pressure situations.
• Proficient in routing and dispatching software, GPS, and other logistics tools.
• Knowledge of local traffic patterns and road systems.
• High school diploma or equivalent required; associate degree in logistics or transportation preferred.
• Comfortable using dispatch software, GPS systems, and Microsoft Office (Excel, Word).
• Must be able to work flexible hours, including early mornings, evenings, weekends, and holidays as required.

Responsibilities

• Develop and maintain efficient daily routing schedules for local deliveries or pickups, using routing software to minimize distance, time, and fuel consumption.
• Assign drivers to specific routes and vehicles, ensuring all schedules are communicated and understood clearly.
• Track vehicle and driver locations throughout the day, adjusting routes and schedules as necessary in response to changing conditions (e.g., traffic, customer needs).
• Handle customer inquiries and complaints, providing updates on delivery times, resolving issues, and ensuring customer satisfaction.
• Maintain accurate records of driver schedules, vehicle assignments, service orders, and any delays or incidents.
• Act as a liaison between drivers, customers, and other departments to ensure smooth operation and resolution of issues.
• Ensure that all dispatching activities comply with company policies, transportation regulations, and safety standards.
• Assist drivers with directions, routing questions, or vehicle-related issues while they are in the field.
• Provide reports on daily operations, including route efficiency, driver performance, and any service issues encountered.
• Secure movement of shipments between company facilities, and coordinate with dock staff on issues and inaccuracies.

Benefits

• BCBS Medical, Dental and Vision coverage
• Group Life
• Paid PTO Plan
• 401K Plan w/10% Match
• FSA Plan
• Optional voluntary benefits

What This Job Offers

• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: High school or GED
• Number of Employees: 101-250 employees