Route Manager

Continental Services • Horseheads, NY

1d • $60,000 • Onsite

About The Position

As a Route Manager, you will play a critical role in delivering exceptional breakroom experiences to our clients. You will lead and support a team of Route Merchandisers, ensuring routes run efficiently, service standards are met, and customer expectations are consistently exceeded.

This is a hands-on leadership role. It is ideal for someone who enjoys being in the field, developing people, solving problems in real time, and building strong client relationships.

Requirements

• Experience in a route-based, field service, or logistics environment
• Proven ability to lead, coach, and hold a team accountable
• Strong communication skills with both employees and customers
• Comfortable using technology and reporting tools. Microsoft Office experience is preferred
• Ability to solve problems quickly in a fast-paced environment
• Valid driver’s license with a good driving record
• Ability to pass a DOT physical
• Willingness to drive a 16-20' box truck
• Ability to lift and push 50 or more pounds
• Comfortable with frequent movement, including bending, reaching, and operating a hand truck
• Full-time, onsite role. Remote work is not available for this position
• Typical hours fall between 5:00 AM and 5:00 PM, Monday through Friday
• Schedule may vary based on business needs, with occasional weekend coverage

Responsibilities

• Supervise, coach, and support Route Merchandisers to drive performance and accountability
• Hire, train, and onboard new team members for success in the field
• Conduct regular ride-alongs, audits, and quarterly one-on-one performance reviews
• Foster a positive, inclusive team culture where employees feel supported and motivated
• Ensure daily route completion and adherence to schedules
• Monitor inventory practices including FIFO, short-dated product usage, and waste reduction
• Oversee merchandising standards, pricing accuracy, and product placement
• Ensure all equipment is clean, functional, and properly maintained
• Partner with service teams to resolve equipment issues quickly
• Serve as a primary point of contact for client interactions
• Conduct account visits to strengthen relationships and address feedback
• Identify upselling opportunities and support business growth
• Partner with Account Managers to ensure account retention
• Review daily route activity, cash handling, and reporting accuracy within the Seed system
• Ensure service calls are created and resolved efficiently
• Support warehouse operations and inventory counts as needed
• Assist with installations, upgrades, and removals of equipment
• Maintain fleet readiness and coordinate vehicle needs

Benefits

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
• Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees